Banking Product Specialist

2 weeks ago

Orlando, Florida, United States Jobs for Humanity Full time
Company Overview
Jobs for Humanity is partnering with FIS Global to create an inclusive and equitable employment environment. We are dedicated to supporting individuals from diverse backgrounds.

Company Name: FIS Global

Position Overview

Employment Type:
Full-time
Experience Level:
Experienced (relevant combination of work and education)
Preferred Education:
Bachelor's degree in Commerce/Business
Travel Requirement:
0%

Role Summary:
In the fast-paced world of finance, FIS is at the forefront. Our teams are encouraged to learn, grow, and make a significant impact in their careers and communities. We drive innovation that transforms the way the world pays, banks, and invests. If you are eager to develop both personally and professionally, we want to hear from you.

About the Role:
Your expertise in banking will be essential. Our most effective team members possess a robust banking background and comprehend how banks cater to their clientele. This encompasses insights into product offerings, operational management, and delivering exceptional customer experiences throughout the client lifecycle.

About the Team:
The Client Support team thrives on collaboration, working collectively to ensure our clients' success. Comprising seasoned bankers, our team not only understands our software but also its application within the banking sector. We prioritize addressing client concerns and swiftly resolving any issues they encounter. Much of our time is dedicated to assisting clients with their inquiries and enhancing their understanding of our software to better serve their customers.

Key Responsibilities:
  • Addressing customer inquiries and resolving support issues, including:
    • Loan Balancing, Payment Schedules, Interest Accruals, Loan Fees, Collateral
    • Loan Bank Control Records
    • Impaired Asset Processing and Investor Participation Processing
    • Deferred Earnings and Collections
    • Loan Statements and Notices
  • Providing expert, in-depth product support to clients.
  • Reproducing client issues in FIS test environments to offer optimal solutions.
  • Proactively identifying next steps in client objectives through insightful questioning.
  • Troubleshooting software application issues and recommending corrective measures.
  • Documenting customer information and recurring issues to enhance product quality and development.
Qualifications:
  • Ability to work independently and demonstrate initiative.
  • Exceptional communication skills (both written and verbal).
  • Strong problem-solving and research capabilities, with an ability to anticipate next steps.
  • Analytical mindset; resourceful in research and testing beyond manual guidelines.
  • Client-focused approach, empathizing with clients to understand their challenges.
  • Strong relationship-building skills with both clients and internal teams to ensure excellent service delivery.
Preferred Qualifications:
Experience with the HORIZON core banking system is advantageous but not mandatory.

What We Offer:
At FIS, we value our employees. In return, we provide exceptional benefits, including:
  • Opportunities for innovation in fintech.
  • Resources for personal and professional development.
  • An inclusive and diverse workplace.
  • Support for community investment.
  • Competitive salary and benefits.
Privacy Commitment:
FIS is dedicated to safeguarding the privacy and security of all personal information processed to deliver services to our clients. For detailed information on how FIS protects personal information online, please refer to our Online Privacy Notice.

Equal Opportunity Employment:
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

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