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Dispatch Coordinator

2 months ago

Frederick, Maryland, United States SERVPRO Full time
Job Summary

We are seeking a highly organized and customer-focused Dispatch Coordinator to join our team at SERVPRO. As a key member of our restoration services team, you will be responsible for scheduling and dispatching restoration teams to customer locations, ensuring timely and efficient service delivery.

Key Responsibilities:
  • Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
  • Review and maintain the scheduling software to ensure accurate team routing
  • Perform detailed and accurate data entry
  • Receive incoming calls and respond to customer inquiries, follow-ups, and general communications
  • Collaborate with other departments as needed to ensure seamless service delivery
Requirements:
  • High school diploma or equivalent preferred
  • Prior dispatch experience or customer service background preferred
  • Ability to multitask and maintain attention to detail
  • Knowledge of local geographical area preferred
  • Proficiency in relevant computer applications
Work Environment:

This is a sedentary role in a fast-paced office environment. Some filing and administrative tasks may require lifting files, opening filing cabinets, and bending or standing as necessary.

What We Offer:
  • Competitive compensation
  • Superior benefits package
  • Career progression opportunities
  • Professional development and training
About SERVPRO:

SERVPRO is a leading provider of restoration services, dedicated to helping customers recover from disasters and property damage. We are committed to delivering exceptional service and building long-term relationships with our customers.