Service Coordinator

2 weeks ago


Prince Frederick, Maryland, United States Calvert Controls Full time
Job Overview

Calvert Controls is seeking a highly skilled Service Dispatcher to join our team. As a critical player in our operations team, this individual will be responsible for engaging with customers and technicians on behalf of our company.

Key Responsibilities
  • Support the operations team in a fast-paced environment
  • Accurately enter data and create work orders for customers
  • Organize notes and records in the dispatch screen
  • Interact with and dispatch service technicians daily
  • Generate and review field purchase orders
  • Answer high volumes of calls, listening intently to customer information
  • Prioritize calls according to urgency
  • Analyze data from previous work orders
  • Help locate and generate leads for new jobs
  • Follow up with clients to ensure satisfaction with services
  • Determine effective ways to answer customer questions
  • Escalate queries and concerns
  • Troubleshoot common issues with products or services
  • Follow up on part status with vendors and customers
  • Ensure accurate and up-to-date customer information
Requirements
  • High school diploma or equivalent required
  • Flexibility to work productively solo and as a team member
  • Ability to work under stress and remain calm in rapidly changing circumstances
  • Strong work ethic and eagerness to learn
  • Ability to relay information accurately in a fast-paced environment
  • Problem-solving skills and willingness to collaborate
  • Experience in a similar role
  • Strong organizational, multitasking, and communication skills
  • Computer proficiency
  • Experience using Microsoft Outlook and Office
Work Environment

This position works in a typical office environment with moderate noise levels. Some weekend on-call hours will be expected and required.

Benefits
  • Competitive compensation package
  • Employer-paid medical, dental, and vision insurance
  • 401K with employer contributions
  • PTO and paid holidays
  • Employer-paid short-term and long-term disability insurance
  • Employer-paid life insurance
  • Training classes
  • And more

Calvert Controls is an Equal Opportunity/Affirmative Action Employer committed to diversity and excellence among its workforce.



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