Service Coordinator

4 weeks ago

Frederick, United States Calvert Controls Inc Full time
Make Your Mark and be a part of something Great
Service Coordinator

Location: Prince Frederick, MD

POSITION OVERVIEW The Service Coordinator is responsible for overseeing and coordinating preventive maintenance programs for HVAC and plumbing systems. This role involves scheduling service calls, managing technician assignments, and ensuring all maintenance tasks are completed efficiently and effectively.

ESSENTIAL DUTIES:
  • Preventive Maintenance Coordination
  • Develop and implement preventive maintenance schedules for HVAC and plumbing systems.
  • Monitor and track maintenance tasks and ensure compliance with industry standards.
  • Directly manage key customers to deliver a "best in class" customer experience.
  • Ensure Service Agreement-related service calls and Emails are answered promptly, positively, and knowledgeably.
  • Service Dispatching
  • Receive and prioritize service requests from clients.
  • Assign technicians to service calls based on availability, location, and skill set.
  • Utilize dispatch software to manage and optimize technician routes, audit, and maintain service events and service agreements.
  • Serve as the main point of contact for clients regarding maintenance and service inquiries.
  • Provide timely updates to clients about service appointments and technician arrivals.
  • Address any client concerns or issues related to service quality or scheduling.
  • Documentation and Reporting
  • Renewal Letters for the PMAs.
  • Maintain accurate records of all service calls, maintenance tasks, and client communications.
  • Prepare reports on service performance, technician productivity, and maintenance schedules.
  • Ensure all documentation complies with company policies and regulatory requirements.
Work Environment: The Service Coordinator typically works in an office environment with occasional site visits. This position requires on-call availability for emergency service requests.

Skills & Qualifications
  • Technical Knowledge
  • Understanding of HVAC and plumbing systems, components, and maintenance practices.
  • Familiarity with preventive maintenance procedures and best practices.
  • Strong organizational skills
  • Strong ability to manage schedules and prioritize tasks effectively.
  • Attention to detail in tracking maintenance activities and service requests.
  • Strong communication skills
  • Excellent verbal and written communication skills for client interactions.
  • Ability to communicate technical information to non-technical clients.
  • Software Proficiency
  • Experience with dispatch and maintenance management software.
  • Proficient in Microsoft Office Suite and other relevant tools.
Educational Requirements:
  • High school diploma or equivalent; additional HVAC, plumbing, or facility management certifications are a plus.
  • Previous experience in a similar role within the HVAC and plumbing industry is preferred.
Benefits:
  • Compensation is commensurate with experience, with a base salary and a benefits package
  • Employer paid Medical/Dental/Vision Insurance
  • 401K with Employer Contributions
  • PTO
  • Paid Holidays
  • Employer Paid Short-term Disability and Long-Term Disability
  • Employer Paid Life Insurance
  • Training Classes
  • And more

Calvert Controls is an Equal Opportunity/Affirmative Action Employer with a strong commitment to the achievement of excellence and diversity among its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

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