Strategic Account Manager, OGI

3 weeks ago


Houston, Texas, United States Repairify Full time
Job Summary

The Strategic Account Manager will be responsible for building and maintaining relationships with existing clients of Repair OnDemand, focusing on One Guard Inspections. These clients are among the largest third-party administrators in the automobile warranty industry. The Strategic Account Manager will drive revenue growth by building and managing these accounts and relationships, with a strong focus on upselling and cross-selling to existing clients and securing contract renewals.

Key Responsibilities
  • Develop and execute sales plans and coordinate sales efforts to achieve new customer revenue and existing customer up-sell revenue.
  • Meet or exceed defined sales quota through strategic account planning, networking, and use of company resources.
  • Act as the single point of contact for major clients, ensuring seamless communication and follow-up.
  • Monitor and report on customer health metrics, taking proactive steps in addressing opportunities and challenges that may arise.
Requirements
  • Bachelor degree in a related field preferred.
  • Minimum 5 years of Strategic Account Management experience.
  • Financial/Business Acumen.
  • Strategic Thinking.
  • Strong Customer Orientation.
  • Excellent interpersonal and communication skills.
Preferred Qualifications
  • Knowledge of the automotive warranty industry landscape with existing relationships.
  • Current, valid driver's license and satisfactory Motor Vehicle Report (MVR).
  • Excellent communication and influence skills.
  • Excellent negotiation skills.
  • Good presentation skills.
  • Excellent report writing skills.
  • Solid organizational and follow-up skills.
  • Strong problem-solving and conflict management skills.
  • Track record for exceeding goals within established timelines.
  • Demonstrated ability to attain high levels of internal and external customer satisfaction.


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