Strategic Account Manager
4 weeks ago
Tang Company, a leading provider of drug and alcohol testing services, is seeking a highly motivated Strategic Account Manager to drive customer success and strengthen strategic partnerships.
This role requires a combination of strong business acumen, leadership skills, and the ability to create innovative programs that enhance our market position.
Key Responsibilities:- Lead all aspects of account management for strategic accounts, setting goals for broader teams and ensuring excellence in execution.
- Build strong relationships with customer and internal executives, fostering long-term partnerships.
- Guide internal teams through customer RFPs, negotiations, and contract renewals, ensuring profitability and growth.
- Coordinate cross-functional teams to support strategic account initiatives, optimizing customer outcomes.
- Lead the customer success team in building scalable strategies that increase customer satisfaction, retention, and product adoption.
Requirements:
- 6-8 years of progressive experience in account management or a similar role.
- Strong knowledge of the drug and alcohol testing industry, as well as TPA practices.
- Proven track record of exceeding sales targets in a fast-paced environment.
- Exceptional communication skills, with the ability to influence and build rapport with executive leadership.
- Expertise in strategic thinking, contract negotiations, and delivering customer success strategies.
- Strong PowerPoint, Excel, and project management skills.
- Ability to manage multiple priorities, resolve complex issues, and navigate challenging situations with tact and resilience.
- Bachelor's Degree or equivalent experience in a related field.
Benefits:
- Opportunity to work in a high-growth industry with a respected leader in drug and alcohol testing services.
- Play a pivotal role in shaping the future of our strategic partnerships and customer success initiatives.
- Travel Requirement: This role may require travel between 10-25%.
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