Strategic Account Manager

3 days ago


Houston, Texas, United States CoorsTek Full time
Job Title: Sr Strategic Account Manager

CoorsTek is seeking a highly skilled Sr Strategic Account Manager to join our team. As a key member of our sales team, you will be responsible for managing complex key accounts and driving revenue growth through strategic planning and execution.

Key Responsibilities:
  • Formulate and lead execution of key account plans, budgets, and programs to support company sales and profitability objectives.
  • Drive sales growth expectations and ensure customer-specific strategies and practices are consistent and aligned with company strategies.
  • Optimize market sales/revenue opportunities by keeping informed of market developments in the field.
  • Provide consultation and expert advice to management on business forecast for key customers and marketing opportunities.
  • Act as liaison, plans, and oversees interactions between development, engineering, production, planning, shipping, accounting, sales, distributors, and customers to effectively manage customer needs.
  • Represent the company in the resolution of complex customer complaints, answering technical questions, and resolving difficult disputes.
  • Responsibilities include contract review, factory load, technical order information, product cost history, ongoing technical support, negotiation of expedited customer specifications, and forecasting customer needs by analyzing records of present and past sales.
  • May coordinate requests for quotation activities to include cost and technical review with sales, production, and engineering personnel. May provide complex quotes with management and technical assistance.
  • Organize resources to ensure the necessary information is gathered to analyze the feasibility of establishing long-term contract agreements with customers.
  • Update training as required to ensure latest procedures and processes are being implemented.
  • Coordinate corrective actions for all customer complaints to ensure quality, service, and returned goods issues are addressed appropriately, expeditiously, and identifies the root cause.
  • May provide timely response and follow-up to customer requests to include order status, quote status, or other information.
  • May work on special projects focused on account growth and productivity improvements as needed.
Requirements:
  • Bachelor's Degree or equivalent in a technical field preferred.
  • Minimum Ten (10) years' related experience managing complex key accounts.
  • Semiconductor technical sales and/or combination of sales and marketing experience in Semiconductor industry preferred.
Functional/Technical Knowledge, Skills & Abilities:
  • Knowledge of materials and product usage.
  • Experience in Supplier Relationship Management.
  • Strong experience with developing expertise and respect, internally and with the customer, to serve as second in command for account team Director when needed.
  • Understanding of customer and market dynamics and requirements.
  • Negotiation skills and ability to develop interpersonal relationships.
  • Proven ability to Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively.
Position Specific Requirements:
  • Austin, TX area preferred. Will also consider San Jose/Bay area, CA.
  • Candidate must reside in or be willing to relocate to one of these areas.


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