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Customer Operations Specialist

2 months ago

Louisville, Kentucky, United States Knipper HEALTH Full time
About Knipper HEALTH

Knipper HEALTH is a leading provider of pharmaceutical and life sciences services, dedicated to delivering innovative solutions to the industry. Our company is built on a foundation of partnership and collaboration, working closely with clients to create tailored solutions that drive results.

Job Summary

We are seeking a highly skilled Customer Operations Specialist to join our team. As a key member of our Customer Operations team, you will be responsible for managing orders, providing exceptional customer service, and ensuring seamless communication between our company and clients.

Key Responsibilities
  • Order Management: Successfully manage orders through telephony and electronic ordering, following established communication scripts and protocols.
  • Customer Service: Provide top-notch customer service, resolving inquiries and issues in a timely and professional manner.
  • Financial Management: Verify and reconcile financial information, including order-to-cash processes.
  • Team Collaboration: Work collaboratively with the Customer Operations team to provide support and ensure seamless service delivery.
  • Compliance and Quality: Promote compliance and continuous quality improvement, maintaining accurate records and documentation.
Requirements
  • Education: High School diploma or equivalent.
  • Experience: Two years of previous billing and invoicing experience, as well as two years of customer service experience.
  • Skills: Working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook.
  • Knowledge: Previous experience with billing and invoicing, data analysis, and CRM software.
Working Conditions

This is a 100% inside job, requiring extensive manual dexterity and the ability to sit for prolonged periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.