Customer Operations Specialist

5 days ago


Louisville, Kentucky, United States Knipper HEALTH Full time
Customer Operations Specialist

At Knipper HEALTH, we are seeking a highly skilled Customer Operations Specialist to join our team. As a key member of our Customer Operations team, you will be responsible for managing orders, providing exceptional customer service, and ensuring seamless communication between our company and its customers.

Key Responsibilities:

  • Manage orders through telephony and electronic ordering, following established communication scripts and guidelines.
  • Act as a liaison between our company and its customers, resolving inquiries and issues in a timely and professional manner.
  • Verify and reconcile financial information, including order-to-cash processes.
  • Work collaboratively with the Customer Operations team to provide support and ensure excellent customer service.
  • Promote compliance and continuous quality improvement within the team.
  • Maintain accurate records of customer interactions and financial transactions.

Requirements:

  • High School diploma or equivalent.
  • Two years of previous billing and invoicing experience.
  • Two years of experience providing customer service to internal and external parties.
  • Working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook.

Preferred Qualifications:

  • Previous experience with CRM and cloud-based software.
  • Strong data analysis and problem-solving skills.
  • Excellent communication and interpersonal skills.

Work Environment:

This is a full-time position, working 100% inside. The successful candidate will be required to use a computer for extended periods, with frequent keyboarding and mouse use. The position requires sitting for prolonged periods, with occasional stooping, kneeling, and crouching. The ability to lift, carry, and move up to 25 pounds is also required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.



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