Customer Operations Specialist

1 week ago


Louisville, Kentucky, United States Knipper HEALTH Full time
Job Title: Customer Operations Specialist

At Knipper HEALTH, we are seeking a highly skilled Customer Operations Specialist to join our team. As a key member of our customer-facing team, you will be responsible for managing orders, resolving customer inquiries, and providing exceptional customer service.

Responsibilities:
  • Manage orders from receipt to delivery, ensuring timely and accurate processing.
  • Respond to customer inquiries in a professional and courteous manner, resolving issues promptly and efficiently.
  • Collaborate with internal teams to ensure seamless order fulfillment and customer satisfaction.
  • Verify and reconcile financial information, including order to cash.
  • Maintain accurate records of customer interactions and order status.
Requirements:
  • High school diploma or equivalent required.
  • Two years of previous billing and invoicing experience.
  • Two years of experience providing customer service to internal and external parties.
  • Working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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