Customer Experience Specialist
1 week ago
Generation Tux is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through various channels, including phone, email, and social media.
Key Responsibilities:- Take ownership of customer concerns and ensure resolutions
- Investigate and resolve customer issues promptly and efficiently
- Make decisions following established customer experience guidelines
- Maintain a customer-centric approach, in line with best practices and quality guidelines
- Exceed productivity and quality standards
- Adaptability to answer customers by phone, email, and social media platforms
- Be dependable to ensure consistent and reliable support for our customers by adhering to attendance standards
- Have a proven track record of strong multitasking and organizational skills, ensuring efficient and seamless handling of customer inquiries while maintaining a high standard of service excellence
- Excellent written and oral communication skills in English
- 1+ years working in customer service (virtually or in person)
- Previous call center experience preferred but not required
- Ability and knowledge using computers and various platforms (email, social media) to answer customer needs
- Must demonstrate availability and flexibility to work during operating hours as required
- 401(k)
- Health Insurance
- Dental Insurance
- Vision insurance
- Disability Insurance
- Paid time off
- Employee assistance program
- Employee discount
At Generation Tux, we believe that our goal is to enable incredible lifestyle experiences during major life events. Each of us has a responsibility to drive accountability, transparency, respect, and equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Generation Tux is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
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