Customer Support Specialist

4 weeks ago


Louisville, Kentucky, United States LanceSoft Full time
Job Title: Customer Support Specialist

The Customer Support Specialist will be responsible for providing technical support to customers in the field. This role involves troubleshooting and resolving issues with ATM and POS equipment.

Key Responsibilities:

  • Perform minor maintenance, repairs, and component replacement at the module level.
  • Maintains parts inventory and related records.
  • Provides status reports throughout the service repair.
  • Diagnose problems based on the information provided in the call and through the error logs on the ATM.
  • Responsible for ownership of customer issues until resolution according to SLA agreements.
  • Practices security safety procedures when working with ATM's and or within financial institution.
  • Complete specific Training and certifications.
  • Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.

Qualifications:

  • High School Diploma or equivalent 0-1 years of related experience.
  • Reliable transportation.
  • A smart phone to receive work orders on and access support documentation. Android or iPhone.
  • Have basic tools

Location: Louisville, KY

Compensation: $20/hr

Benefits:

  • Four options of medical Insurance
  • Dental and Vision Insurance
  • 401k Contributions
  • Critical Illness Insurance
  • Voluntary Permanent Life Insurance
  • Accident Insurance
  • Other Employee Perks


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