Network Engineer Associate

1 week ago


San Diego, California, United States SAIC Full time
Job Summary

SAIC is seeking a highly skilled Network Engineer Associate to support the Tactical Networks (TACNET) Capabilities Based In Service Engineering Agent (CB-ISEA) program. This role will involve providing technical assistance and troubleshooting steps to USN Fleet Users/Administrators with PMW160 TACNET CB-ISEA supported networks.

Key Responsibilities
  • Provide technical assistance and troubleshooting steps to USN Fleet Users/Administrators via distance support (Help Desk/networking monitoring).
  • Interface with Active Duty personnel and US Government employees to provide break/fix support to SPAWAR fielded Tactical Networks in a fast-paced, high-energy environment.
  • Respond to requests for technical assistance in person, over the phone, and via email.
  • Analyze issues in an Enterprise LAN Shipboard Environment to determine the best course of action for resolution.
  • Diagnose and resolve basic technical hardware and software issues as well as logistics and administrative questions.
  • Research questions using available information resources: technical manuals, operating and administrator guides, fleet advisory messages (FAMs), and internal approved knowledge base(s).
  • Advise customers on appropriate action(s) towards resolution.
  • Follow standard help desk procedures.
  • Log all help desk/networking monitoring interactions in HELIX ticketing system.
  • Redirect problems to appropriate resources.
  • Identify and escalate situations requiring urgent attention.
  • Track and route problems and requests and document resolutions.
  • Prepare various activity reports and respond to data and metrics calls.
  • Stay current with system information, changes, and updates.
Requirements
  • Bachelor's Degree or applicable military experience and/or 4 years of related experience with either a HS/GED.
  • Must be a U.S. Citizen.
  • Active Secret Clearance before start.
  • Security + Certification.
  • Must be able to become IAT 2 certified within 6 months of hire date. ITA 2 certification includes a minimum of one additional certification (CCNA, MCSA, MCSE, Linux+, VCP, etc.).
  • Familiarity with one of the following systems a plus: CANES, ADNS, CENTRIXS, ISNS/ORT, ONE-NET, SCI-Networks, SUB-LAN, VIXS, WRBS, CND, and SCIP-IWF.
  • Administration experience with Cisco switches and routers or Windows Server.
  • Experience with basic networking concepts and protocols.
  • Experience supporting Microsoft Office and Windows OS in an enterprise environment.
  • Familiarity with Excel, PowerPoint, Outlook, Word, and Database Software.
  • Understanding of Databases and knowledge Management tools.
  • Knowledge on how to query and tailor reports from a database.
  • Ability to work any 8-hour shift assigned, including evenings and overnight.
Desired Skills
  • 1+ years of prior IT Helpdesk related work experience in a Windows call center environment.
  • 1 year of experience with HEAT, TrackIT, Magic, Remedy, Peregrine, HELIX, or other Ticketing systems.
  • Strong Oral and written communication skills.
  • Customer Service orientated.
  • Problem analysis.
  • Problem-solving.
  • Attention to detail.


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