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Network Solutions Engineer
2 months ago
Job Summary:
Supermicro is seeking a talented and passionate Application Engineer with in-depth knowledge in networking solutions, particularly in switch products. As a key member of our team, you will be responsible for providing technical support to our enterprise customers, promoting internal switch products to provide optimized customer networking solutions.
Key Responsibilities:
- Provide pre and post-sales on-site technical support, offering optimized networking solutions to customers using Supermicro's switch products.
- Conduct market and technical research, providing technical recommendations, implementations, and support for optimized and complete networking solutions, as well as associated server and storage solutions.
- Lead other product hardware and software engineers in investigating and resolving problems in development, utilizing knowledge and skills in networking architectures, protocols, topologies, interoperability, hardware, and software interaction.
- Design, integrate, and conduct diagnostics routines for troubleshooting.
- Handle day-to-day customer technical support for networking-related issues, including switches, add-on-cards, and other networking products.
- Improve networking product quality by proactively resolving field issues and presenting technical training on Supermicro's networking products to customers and the sales and marketing team.
- Act as a liaison between the product development team and customers to evaluate technical requirements of network products to meet customer specifications, working closely with Research and Development on new networking products design and customer problem solutions.
Requirements:
- Bachelor's degree in Electrical Engineering, Computer Engineering, or Computer Science, with a Master's degree strongly preferred.
- Minimum 3 years of working experience in networking switches and routers, preferred.
- Strong organizational and well-developed social skills.
- Excellent telephone etiquette skills and on-site support skills.
- Excellent knowledge of Networking products and services.
- Strong communication skills in both verbal and written.
