Retail Store Manager
1 week ago
**Job Overview**
The Retail Store Manager plays a crucial role in leading and developing the store team to deliver exceptional customer experiences and drive business results. This position works in partnership with the Store Manager to ensure the store operates efficiently and effectively, meeting T-Mobile's high standards.
**Key Responsibilities:**
- **Customer Experience:**
- Ensure that every customer interaction is positive and memorable, with a focus on resolving issues and exceeding customer expectations.
- Develop and maintain a deep understanding of customer needs and preferences, using this insight to inform product and service offerings.
- Lead by example, demonstrating a passion for delivering exceptional customer service and a commitment to continuous improvement.
- **Store Operations:**
- Oversee the day-to-day operations of the store, ensuring that all aspects of the business are running smoothly and efficiently.
- Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase employee engagement.
- Collaborate with the Store Manager to develop and implement store plans, including visual merchandising, inventory management, and employee development.
- **Leadership and Development:**
- Lead and develop a high-performing team, providing coaching, training, and feedback to ensure that employees have the skills and knowledge needed to succeed.
- Identify and develop future leaders, providing opportunities for growth and development within the company.
- Foster a positive and inclusive work environment, promoting diversity, equity, and inclusion throughout the store.
**Requirements:**
- High School Diploma or equivalent required.
- 1 year of customer service and/or sales experience, retail environment preferred.
- Strong communication and leadership skills, with the ability to motivate and inspire a team.
- Ability to work in a fast-paced environment, with a focus on delivering results and exceeding customer expectations.
**Benefits:**
- Competitive base salary and compensation package.
- Opportunities for career growth and development within the company.
- Access to comprehensive benefits, including medical, dental, and vision insurance, 401(k), and employee stock grants.
**T-Mobile is an Equal Opportunity Employer.**
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