Field Services Representative III

3 days ago


Houston, Texas, United States Medtronic Full time
About the Role

We are seeking a highly skilled Field Services Representative III to join our team at Medtronic. As a key member of our field service team, you will be responsible for providing technical support and maintenance to our customers in the Houston, TX area.

Responsibilities
  • Provide remote and on-site engineering support to the navigation and intraoperative imaging products installed base
  • Drive customer satisfaction through service
  • Travel to sites to work as a member of the local team to provide efficient repair/installation support to all accounts within assigned area
  • Install, operate, maintain, repair, and modify equipment on designated equipment
  • Perform maintenance and technical support on products such as equipment, integrated systems, and subsystems, and software at customer and/or field locations
  • Analyze and evaluate products and related performance
  • Troubleshoot and diagnose malfunctions to eliminate problem in minimum time
  • Support future product integrations by performing upgrades and/or configuration updates to existing and future imaging/navigation equipment
  • Lead and participate in product technical repair and clinical use training with domestic, international, and 3rd party staff members
  • Provide testing and validation support to the manufacturer's organization, as applicable
  • Keep accurate records of discussions or correspondence with customers, including all assigned complaints, follow-up actions, root cause analysis, and final resolution within the complaint tracking system
Requirements
  • High School Diploma or equivalent required
  • 4 years of technician, clinical field service, or clinical customer support experience
  • Nice to Have: Associate's degree in Bioengineering, engineering, or technology field; previous experience as Technician/Field Services within medical device industry; direct experience supporting surgical imaging and robotics equipment; experience with orthopedic anatomy, surgical protocol, and medical terminology
Benefits and Compensation

Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees' lives is at the core of our values. We recognize their contributions and share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S. (excl. PR) locations (USD): $60,000.00 - $90,000.00

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location.



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