Field Services Representative III

1 month ago

Houston, Texas, United States Medtronic Full time
About the Role

We are seeking a highly skilled Field Services Representative III to join our team at Medtronic. As a key member of our field service team, you will be responsible for providing technical support and maintenance to our customers in the Houston, TX area.

Responsibilities
  • Provide remote and on-site engineering support to the navigation and intraoperative imaging products installed base
  • Drive customer satisfaction through service
  • Travel to sites to work as a member of the local team to provide efficient repair/installation support to all accounts within assigned area
  • Install, operate, maintain, repair, and modify equipment on designated equipment
  • Perform maintenance and technical support on products such as equipment, integrated systems, and subsystems, and software at customer and/or field locations
  • Analyze and evaluate products and related performance
  • Troubleshoot and diagnose malfunctions to eliminate problem in minimum time
  • Support future product integrations by performing upgrades and/or configuration updates to existing and future imaging/navigation equipment
  • Lead and participate in product technical repair and clinical use training with domestic, international, and 3rd party staff members
  • Provide testing and validation support to the manufacturer's organization, as applicable
  • Keep accurate records of discussions or correspondence with customers, including all assigned complaints, follow-up actions, root cause analysis, and final resolution within the complaint tracking system
Requirements
  • High School Diploma or equivalent required
  • 4 years of technician, clinical field service, or clinical customer support experience
  • Nice to Have: Associate's degree in Bioengineering, engineering, or technology field; previous experience as Technician/Field Services within medical device industry; direct experience supporting surgical imaging and robotics equipment; experience with orthopedic anatomy, surgical protocol, and medical terminology
Benefits and Compensation

Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees' lives is at the core of our values. We recognize their contributions and share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S. (excl. PR) locations (USD): $60,000.00 - $90,000.00

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location.

  • Field Services Representative III

    4 weeks ago

    Houston, Texas, United States Medtronic Full time

    About the RoleWe are seeking a highly skilled Field Services Representative III to join our team at Medtronic. As a Field Services Representative III, you will be responsible for providing technical support and maintenance services to our customers in the field. This is a critical role that requires strong technical skills, excellent communication skills,...

  • Field Service Representative III

    3 weeks ago

    Houston, Texas, United States Medtronic Full time

    About the RoleWe are seeking a highly skilled Field Service Representative III to join our team at Medtronic. As a key member of our field service team, you will be responsible for providing technical support and maintenance to our customers in the Houston, TX area.Key Responsibilities:Travel to customer sites to provide technical support and maintenance to...

  • Field Services Representative III

    3 weeks ago

    Houston, Texas, United States Medtronic Full time

    About the RoleWe are seeking a highly skilled and experienced Field Services Representative III to join our team at Medtronic. As a key member of our field service team, you will be responsible for providing technical support and maintenance to our customers in the Houston, TX area.Key ResponsibilitiesProvide remote and on-site engineering support to the...

  • Mechanical Field Service Representative

    3 weeks ago

    Houston, Texas, United States Blackstone Industrial Services Inc Full time

    Job OverviewBlackstone Industrial Services Inc is seeking a skilled Mechanical Field Service Representative to join our team. As a key member of our field services team, you will be responsible for providing technical expertise and support to our customers in the maintenance, repair, and overhaul of rotating equipment.The ideal candidate will have a strong...

  • BARC Customer Service Representative III

    2 weeks ago

    Houston, Texas, United States The City of Houston Full time

    Job Title: BARC Customer Service Representative IIIJob Summary:The City of Houston is seeking a highly motivated and experienced Customer Service Representative III to join our BARC team. As a key member of our team, you will be responsible for providing exceptional customer service to the public, responding to inquiries, and resolving issues in a timely and...

  • Automation Field Service Engineer III

    3 weeks ago

    Houston, Texas, United States Fronius International GmbH Full time

    Job SummaryWe are seeking a skilled Automation Field Service Engineer III to join our team at Fronius USA, LLC. As a key member of our service team, you will be responsible for diagnosing and repairing automated welding equipment and computer systems. This role requires a strong background in electronic and electro-mechanical support and repair, as well as...

  • Automation Field Service Engineer III

    2 weeks ago

    Houston, Texas, United States Fronius International GmbH Full time

    Job SummaryAn Automation Field Service Engineer III is a critical role at Fronius International GmbH, responsible for diagnosing and repairing automated welding equipment and computer systems. This position requires a strong background in electronic and electro-mechanical support, as well as experience with machinery software operating systems, welding...

  • Field Service Representative II

    3 weeks ago

    Houston, Texas, United States Canon Business Process Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Field Service Representative II to join our team at Canon Business Process Services. As a key member of our mailroom and administrative team, you will be responsible for providing exceptional customer service, managing mail and package distribution, and performing various administrative...

  • Field Service Representative II

    3 weeks ago

    Houston, Texas, United States Canon Business Process Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Field Service Representative II to join our team at Canon Business Process Services. In this role, you will be responsible for performing a variety of office services functions, including mail processing and distribution, copying and scanning, and hospitality services.Key...

  • Customer Service Representative III

    3 weeks ago

    Houston, Texas, United States City of Houston Texas Full time

    Job SummaryThe City of Houston Texas is seeking a skilled Customer Service Representative III - Animal Rescue Coordinator to join our team. In this role, you will engage with rescue partners locally and nationally to coordinate the logistics of transferring animals to rescue partners.Key ResponsibilitiesCoordinate with rescue partners to arrange animal...

  • Senior Field Representative, Field Services Support

    3 weeks ago

    Houston, Texas, United States Ricoh USA, Inc. Full time

    Job SummaryWe are seeking a highly skilled Senior Field Representative to join our team at Ricoh USA, Inc. As a Senior Field Representative, you will be responsible for providing exceptional customer service and technical support to our clients. This role requires a strong technical background, excellent communication skills, and the ability to work...

  • Field Representative II, Field Services Support Specialist

    3 weeks ago

    Houston, Texas, United States Ricoh Americas Corporation Full time

    Job SummaryWe are seeking a highly skilled Field Representative II, Field Services Support to join our team at Ricoh Americas Corporation. As a key member of our field services team, you will be responsible for providing technical support and services to our customers in the field.Key ResponsibilitiesProvide technical support and services to customers in the...

  • Field Representative II, Field Services Support Specialist

    3 weeks ago

    Houston, Texas, United States Ricoh USA, Inc. Full time

    Job Title: Field Representative II, Field Services SupportAt Ricoh USA, Inc., we are seeking a highly skilled and experienced Field Representative II, Field Services Support to join our team. As a key member of our field services team, you will be responsible for providing technical support and services to our customers, ensuring their equipment is...

  • Field Service Technician II-IV

    3 weeks ago

    Houston, Texas, United States Cooper Machinery Services, LLC Full time

    Job Title:Field Service Technician II-IVJob Summary:The Field Service Technician III-IV will provide technical and operations support of Reciprocating Compression equipment and supporting utility systems within customer facilities during commissioning, start-up, operations, preventive maintenance, corrective maintenance, performance testing, and...

  • Customer Service Representative III

    3 weeks ago

    Houston, Texas, United States CEVA Logistics Full time

    CEVA Logistics **Job Summary** As a Customer Service Representative at CEVA Logistics, you will be responsible for communicating information to operations and sales personnel on shipments that require special handling. You will also advise customers, sales personnel, and station management on the current status of all shipments. Additionally, you will...

  • Customer Service Technical Support Representative II

    3 weeks ago

    Houston, Texas, United States Career Servant Full time

    Job SummaryThe Technical Customer Service Representative II will play a vital role in ensuring seamless communication and coordination between users and technical support teams. This position involves confirming device availability, providing timely updates to users on their equipment status, scheduling onsite visits, and managing appointments with field...

  • Nurse III Position

    1 month ago

    Houston, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Title: Nurse IIIJoin the Texas Department of Aging & Disability Services as a Nurse III, where you will play a critical role in protecting the health and safety of individuals in the Home and Community-based Services (HCS) and Texas Home Living (TxHmL) Medicaid waiver programs.Job Summary:The Nurse III will conduct on-site inspections, complaint and...

  • Customer Service Technical Support Representative II

    2 weeks ago

    Houston, Texas, United States Career Servant Full time

    Job SummaryThe Technical Customer Service Representative II will play a crucial role in ensuring effective communication and coordination between users and technical support. This position involves confirming device availability, providing timely updates to users on their equipment status, scheduling onsite visits, and managing appointments with field...

  • Shop/Field Machinist III

    3 weeks ago

    Houston, Texas, United States 1 Resource Group Full time

    Job Summary1 Resource Group is seeking a skilled Shop/Field Machinist III to join our dynamic team. As a key member of our manufacturing team, you will be responsible for setting up and operating various machine tools to produce precision parts and instruments.Key Responsibilities:Set up and operate machine tools, including lathes, milling machines, and...

  • Field Service Representative

    2 weeks ago

    Houston, Texas, United States Barbeques Galore Full time

    Job Type:Part-timeDescription:The field service technician must be able to work independently and with little supervision. They must also be able to manage service calls that require more time than anticipated without becoming frustrated or rushing through a job. They must also possess superb customer service skills and an ability to diagnose and solve...