Customer Service Representative III
4 weeks ago
CEVA Logistics
**Job Summary**
As a Customer Service Representative at CEVA Logistics, you will be responsible for communicating information to operations and sales personnel on shipments that require special handling. You will also advise customers, sales personnel, and station management on the current status of all shipments. Additionally, you will respond promptly and professionally to customer requests for status of shipments, routings, Paid-On Delivery charges, or other inquiries. Furthermore, you will coordinate with sales and customers to develop customer-specific stand operating procedures. Your role will also involve assisting in customer service and ensuring that all customer inquiries are resolved in a timely and professional manner.
**Key Responsibilities:**
* Communicate information to operations and sales personnel on shipments that require special handling
* Advise customers, sales personnel, and station management on the current status of all shipments
* Respond promptly and professionally to customer requests for status of shipments, routings, Paid-On Delivery charges, or other inquiries
* Coordinate with sales and customers to develop customer-specific stand operating procedures
* Assist in customer service and ensure that all customer inquiries are resolved in a timely and professional manner
**What We Offer:**
* A dynamic and challenging work environment
* Opportunities for professional growth and development
* A competitive salary and benefits package
**Requirements:**
* High school diploma or equivalent
* 1-2 years of experience in customer service or a related field
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment
**If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application today**
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