BARC Customer Service Representative III

4 weeks ago


Houston, Texas, United States The City of Houston Full time

Job Title: BARC Customer Service Representative III

Job Summary:

The City of Houston is seeking a highly motivated and experienced Customer Service Representative III to join our BARC team. As a key member of our team, you will be responsible for providing exceptional customer service to the public, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Provide exceptional customer service to the public, responding to inquiries and resolving issues in a timely and professional manner.
  • Coordinate rescue placement logistics with rescue organizations, ensuring smooth transactions and timely pickups.
  • Prepare transport paperwork and ensure all animal records are entered into the shelter database system.
  • Communicate with rescue organizations to ensure smooth transactions and provide updates on animal status.
  • Recruit and maintain relationships with rescue organizations, ensuring a steady supply of rescue partners.
  • Supplement animal care duties, including walking dogs, loading animals into transport vehicles, and providing basic care.
  • Collaborate with medical staff to advise rescue partners on animal treatments and provide updates on animal status.
  • Maintain surgery calendars, schedule surgeries for animals coming back from rescue partners, and evaluate animal behavior and medical condition.
  • Capture pictures and videos of animals in the shelter for marketing purposes.
  • Send detailed emails to rescue partners to notify them of urgent and emergency situations.
  • Work in conjunction with the medical team to create a euthanasia list and demonstrate a high degree of integrity and enforce all BARC policies.

Requirements:

  • High school diploma or equivalent required.
  • Three years of administrative or customer service-related experience required.
  • Excellent customer service skills, ability to multitask, and work in a fast-paced environment.
  • Ability to work a flexible schedule, including weekends, and be available for on-call duties.
  • Excellent computer skills and ability to learn new software and programs.
  • Ability to work in a team environment and provide exceptional customer service to the public.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

To apply for this exciting opportunity, please submit your application online at [insert link].



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