BARC Customer Service Representative III
4 weeks ago
Job Title: BARC Customer Service Representative III
Job Summary:
The City of Houston is seeking a highly motivated and experienced Customer Service Representative III to join our BARC team. As a key member of our team, you will be responsible for providing exceptional customer service to the public, responding to inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Provide exceptional customer service to the public, responding to inquiries and resolving issues in a timely and professional manner.
- Coordinate rescue placement logistics with rescue organizations, ensuring smooth transactions and timely pickups.
- Prepare transport paperwork and ensure all animal records are entered into the shelter database system.
- Communicate with rescue organizations to ensure smooth transactions and provide updates on animal status.
- Recruit and maintain relationships with rescue organizations, ensuring a steady supply of rescue partners.
- Supplement animal care duties, including walking dogs, loading animals into transport vehicles, and providing basic care.
- Collaborate with medical staff to advise rescue partners on animal treatments and provide updates on animal status.
- Maintain surgery calendars, schedule surgeries for animals coming back from rescue partners, and evaluate animal behavior and medical condition.
- Capture pictures and videos of animals in the shelter for marketing purposes.
- Send detailed emails to rescue partners to notify them of urgent and emergency situations.
- Work in conjunction with the medical team to create a euthanasia list and demonstrate a high degree of integrity and enforce all BARC policies.
Requirements:
- High school diploma or equivalent required.
- Three years of administrative or customer service-related experience required.
- Excellent customer service skills, ability to multitask, and work in a fast-paced environment.
- Ability to work a flexible schedule, including weekends, and be available for on-call duties.
- Excellent computer skills and ability to learn new software and programs.
- Ability to work in a team environment and provide exceptional customer service to the public.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
How to Apply:
To apply for this exciting opportunity, please submit your application online at [insert link].
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