Senior Field Representative, Field Services Support

1 week ago


Houston, Texas, United States Ricoh USA, Inc. Full time
Job Summary

We are seeking a highly skilled Senior Field Representative to join our team at Ricoh USA, Inc. As a Senior Field Representative, you will be responsible for providing exceptional customer service and technical support to our clients. This role requires a strong technical background, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities
  • Provide technical support and repair services for a variety of office equipment at customer locations.
  • Manage territory, inventory, and customer relationships to ensure high levels of customer satisfaction.
  • Act as a specialist, providing 2nd level technical support to other technicians and driving revenue-generating opportunities through supply leads and contract sales.
  • Perform a full range of servicing and repair service procedures, including diagnostics, installation, removal, and retrofits on a core set of highly complex office products.
  • Conduct OJT for new and experienced technicians, as well as technical seminars as required.
Requirements
  • High level technical skills, typically gained through completion of technical school and 3+ years of related experience.
  • 1 Industry Certification and sustained (at least 2 years) of meets or exceeds performance level.
  • Valid state driver's license and minimum level of auto insurance coverage per Ricoh policy.
Working Conditions

This role requires extensive daily travel in an automobile between customer locations, as well as occasional exposure to chemical solvents and cleaners. Shift work, overtime, stand-by, and/or on-call may be required.

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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