IT Support Technician

1 week ago

Minneapolis, Minnesota, United States Fairchild Equipment Inc. Full time
Job Overview

ABOUT FAIRCHILD EQUIPMENT

Established in 1985, Fairchild Equipment has evolved from a small operation into a prominent player in the materials handling industry. Under the guidance of our leadership, we have expanded our offerings and service areas, ensuring we meet the diverse needs of our clients across several states. Our commitment to growth is matched by our dedication to maintaining a family-oriented culture.

COMPANY CULTURE

At Fairchild Equipment, we believe that a strong team is essential for delivering exceptional customer experiences. Our employees embody our core values and strive to exceed expectations. We are looking for individuals who share our commitment to excellence and customer service.

Core Values

  • Family Values: We promote a healthy work/life balance and a positive work environment.
  • Safety First: We prioritize safety in all aspects of our operations.
  • Customer Commitment: We aim for excellence in customer service and are dedicated to resolving any issues that arise.
  • Employer of Choice: We foster a workplace where employees are happy and productive.
  • Community Engagement: We actively participate in and contribute to the communities we serve.

POSITION SUMMARY

The IT Support Specialist will be responsible for delivering technical assistance to our staff facing computer-related challenges, whether remotely or in person. This role requires a proactive approach to troubleshooting and a strong commitment to customer service. Flexibility in working hours and travel to various locations may be necessary.

WORKING HOURS: Monday to Friday, 7:00 A.M. - 3:30 P.M.

KEY RESPONSIBILITIES:

  • Assist users through our Help Desk ticketing system, phone, remote access, or in-person to diagnose and resolve technical issues, including:
    • Hardware and peripheral support (printers, scanners, etc.)
    • Software and application troubleshooting (Windows OS, CRM systems)
    • Mobile device assistance (smartphones, tablets)
    • Collaboration with third-party vendors
    • Desk phone support
  • Conduct remote troubleshooting using diagnostic techniques.
  • Document issues and resolutions in line with IT Help Desk protocols.
  • Support the installation and maintenance of software applications.
  • Manage user setups, including email and device configurations.
  • Install and configure new workstations and software.
  • Oversee technology asset management, including inventory tracking.
  • Stay updated with current technologies and best practices.
  • Assist in training new hires on basic IT functions.
  • Contribute ideas for improving current processes.
  • Provide backup support to fellow technical staff.
  • Be open to additional responsibilities as assigned.

SKILLS AND QUALIFICATIONS:

  • Strong interpersonal and customer service abilities.
  • Effective problem-solving and analytical skills.
  • Excellent communication skills, both written and verbal.
  • Ability to quickly identify and resolve technical issues.
  • Team-oriented with leadership capabilities.
  • Proficient in Windows operating systems and Microsoft Office Suite.
  • Familiarity with Office and Exchange 365.
  • Ability to manage multiple tasks and prioritize effectively.

EDUCATION AND EXPERIENCE:

  • Associate's Degree in Computer Science or a related field.
  • 3-5 years of experience in IT support or help desk roles.

BENEFITS:

  • Comprehensive benefits package, including health, dental, and vision insurance.
  • Flexible dress code.
  • Generous paid time off and holiday leave.
  • 401(k) plan with employer matching.
  • Wellness initiatives offering health insurance discounts.
  • Company-paid short-term and long-term disability coverage.

PHYSICAL DEMANDS:

This position may require physical activities such as lifting, standing, and moving about. Reasonable accommodations will be made for individuals with disabilities.

Fairchild Equipment, Inc. is an equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

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