Clinical Triage Specialist
5 days ago
Hospice of the Western Reserve operates in celebration of the individual worth of each life, striving to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care, and support effective grieving.
Salary & BenefitsThe estimated annual salary for this position is $60,000 - $80,000, depending on experience. The total rewards package includes a comprehensive benefits program, including retirement, health, dental, vision, and voluntary benefits. Additionally, tuition assistance and an exempt role with a technology package are offered.
Job DescriptionAs a Clinical Triage Specialist, you will provide prescribed medical treatment and personal care services to terminally ill persons in collaboration with the transdisciplinary team in various settings. Your key responsibilities will include:
- Answering escalated calls from families, hospital staff, nurses' pharmacies, patients, and providers to begin assessing situations and gaining understanding of specific care needs.
- Triage inbound calls for multiple healthcare professionals and families, providing intervention (advice or dispatch) as needed.
- Demonstrating calm and attentive presence, expert administration of care, and unwavering compassion.
- Relaying updated or new provider contact information to staff and management.
- Accurately documenting inbound/outbound patient information in the agency's EMR and associated systems.
- Providing next-level medical advice to supporting agents by being in a ready status in the Five9 system to assist.
To succeed in this role, you will need:
- A High School Diploma or Equivalent.
- A Graduate degree from an accredited school of professional nursing or a school accepted for candidacy status from an accrediting body, with a Registered Nurse License (RN) in the State of Ohio.
- 2-4 years of clinical support or triage experience in a medical setting.
- Preferably 3 years of recent clinical experience in a physician's office, hospice, or palliative care work, home health, critical care, and/or emergency room.
- Excellent verbal and written communication skills.
- Strong clinical judgment and decision-making skills.
- Ability to adapt to stressful situations.
- Proficient with computers and familiar with EMR systems and practices.
We recognize that diverse teams make the strongest teams. We encourage people from all backgrounds to apply. If you have any reasonable accommodations required during the application process, please reach out to our Careers department at Hospice of the Western Reserve.
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