Virtual Customer Support Specialist
2 weeks ago
As a Remote Customer Service Representative at Workoo Technologies, you will play a crucial role in enhancing customer satisfaction by addressing inquiries, resolving issues, and maintaining comprehensive knowledge of our products.
Key Responsibilities:
1. **Customer Interaction Management:**
Respond to incoming calls and emails, providing assistance with customer inquiries and concerns.
2. **Customer Success Advisory:**
Guide customers on how to effectively utilize our products/services tailored to their specific requirements.
3. **Product Expertise Maintenance:**
Serve as a knowledgeable resource to ensure that customers receive accurate and current information.
4. **CRM Interaction Tracking:**
Document customer interactions in our internal system to foster cross-departmental knowledge and relationship building.
Qualifications:
- High school diploma or equivalent.
- Proficient in computer usage.
- Headset for communication purposes.
- Demonstrated experience in customer support, either over the phone or in person.
- Strong written and verbal communication abilities.
- Capability to resolve complaints and challenges with effective solutions and a positive demeanor.
- Commitment to exceeding customer expectations through exceptional service.
- Strong organizational and time management skills.
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