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Virtual Client Support Specialist

2 months ago

Augusta, Maine, United States Workoo Technologies Full time
Position Overview:
As a Virtual Client Support Specialist, you will play a crucial role in enhancing customer satisfaction through effective communication and problem-solving skills. Your primary responsibility will be to assist clients by addressing their inquiries and resolving issues related to our products and services.

Key Responsibilities:
1. **Customer Interaction Management:**
- Handle incoming calls and emails to provide timely responses to client questions and concerns.

2. **Client Success Advisory:**
- Guide clients on how to maximize the benefits of our offerings tailored to their specific requirements.

3. **Product Expertise Maintenance:**
- Stay informed about product updates and features to ensure accurate and strategic information is provided to clients.

4. **CRM Interaction Tracking:**
- Document all client interactions in our internal system to foster knowledge sharing and relationship building across teams.

Qualifications:
- High school diploma or equivalent.
- Proficient in using computers and related technology.
- Possess a headset for clear communication.
- Demonstrated experience in customer support roles, either via phone or in-person.
- Strong written and verbal communication abilities.
- Capable of resolving complaints and issues with effective solutions and a positive demeanor.
- Committed to providing exceptional service that exceeds client expectations.
- Excellent organizational and time management skills.