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Customer Support Specialist

2 months ago

Augusta, Maine, United States URBN Full time

Position Overview:

The URBN Contact Center Representative plays a crucial role in enhancing the customer experience throughout the ordering process. This position is dedicated to delivering exceptional support for existing orders, ensuring customer satisfaction remains at the forefront of every interaction.

Key Responsibilities:

  • Handle a high volume of inbound and outbound calls efficiently.
  • Assess customer needs, clarify details, investigate issues, and offer solutions or alternatives.
  • Engage customers in meaningful conversations, making them feel valued and understood.
  • Utilize technology to provide a seamless customer experience.
  • Document all interactions clearly and accurately.
  • Achieve both individual and team performance targets.

Qualifications:

  • Must be at least 18 years old.
  • A high school diploma or GED is preferred.
  • Prior experience in a customer service role is advantageous.
  • Excellent verbal communication and active listening skills are essential.
  • Customer-oriented mindset with the ability to adapt to various personality types.
  • Strong multitasking abilities and effective time management skills.
  • Willingness to maintain good attendance and flexibility with scheduling.
  • Completion of New Hire Training is mandatory.

Benefits:
URBN provides a comprehensive array of perks and benefits to its employees, which may vary based on location and employment status. These benefits include medical, dental, and vision coverage, paid time off, generous employee discounts, retirement savings plans, and more.

Equal Employment Opportunity:
URBN is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all individuals, regardless of race, color, sex, religion, age, disability, national origin, or any other protected characteristic as defined by law. We strive to maintain a safe and respectful work environment for all employees.