Radiology Administrative Coordinator

2 weeks ago

Baytown, Texas, United States Houston Methodist Baytown Hospital Full time

Position Overview: At Houston Methodist Baytown Hospital, the Radiology Administrative Coordinator plays a crucial role in managing essential administrative tasks that enhance the patient experience. This includes overseeing patient check-in and check-out processes, handling telephone inquiries, and welcoming visitors.

Key Responsibilities:

  • Ensure that all physician orders and insurance authorizations are secured prior to patient visits.
  • Respond to requests for patient records and provide operational support tailored to departmental needs.
  • Foster a collaborative work environment by actively engaging with the patient care team to relay important patient information.
  • Utilize exceptional communication skills to deliver high-quality service to patients, physicians, and staff during every interaction.
  • Address urgent situations promptly and in accordance with established protocols.
  • Maintain open communication with various departments to mitigate scheduling conflicts and service delays.

Service Excellence: Create a safe and inviting atmosphere for patients, staff, and visitors, contributing to overall satisfaction levels. Responsibilities include:

  • Performing accurate patient check-in and check-out functions.
  • Collecting and entering precise scheduling and registration data to facilitate financial clearance.
  • Updating electronic medical records as necessary and responding to patient record requests in line with protocols.
  • Providing additional administrative support as required.

Quality and Safety: Act as a liaison among patients, medical staff, and visitors, ensuring effective communication to resolve service-related issues. Responsibilities include:

  • Maintaining confidentiality and adhering to HIPAA regulations while conveying patient information.
  • Collaborating with clinical staff as needed to support patient care.

Financial Responsibilities: Work alongside patient access personnel to confirm insurance authorizations and educate patients about potential financial obligations. Responsibilities include:

  • Organizing work efficiently to minimize overtime and prioritize tasks effectively.
  • Utilizing downtime productively to assist team members.

Professional Development: Encourage innovation by sharing ideas that enhance service quality and seeking opportunities for personal growth beyond basic competencies.

This job description is intended to provide a general overview of the position and is not exhaustive. Additional duties may be assigned as necessary.

Qualifications:

  • High School diploma or equivalent.
  • Minimum of one year of experience in a customer service role, preferably in a healthcare setting.
  • Strong communication skills in English, both verbal and written.
  • Basic computer proficiency and familiarity with electronic medical records.
  • Knowledge of medical terminology is advantageous.

Work Environment: Professional business attire is required. Employees may be required to be on-call during emergencies.

Company Overview: Houston Methodist Baytown Hospital is dedicated to providing exceptional medical care to the Baytown community and surrounding areas. Our commitment to quality healthcare is reflected in our ongoing expansion projects and state-of-the-art facilities.

Houston Methodist is an equal opportunity employer, committed to diversity and inclusion in the workplace.

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