Senior Operations Manager
2 days ago
Job Summary:
The Operations Manager is responsible for overseeing the daily operations of a team in Columbus, Ohio, ensuring high-quality service delivery to key accounts. This role involves driving the Leadership Engagement Growth & Safety (LEGS) strategy, developing and maintaining relationships with clients, and implementing processes to maximize service standards.
Key Responsibilities:
- Direct and manage key operational functions to ensure compliance with company standards.
- Develop and maintain strong relationships with on-site clients to ensure trust and engagement.
- Implement cost-effective resources to maximize service standards and ensure a safe and respectful work environment.
- Develop and monitor operating costs within functional areas and build a culture of work safety.
- Hire, train, develop, and appraise staff effectively, taking corrective action as necessary.
- Manage budget and control expenses effectively, using the Microsoft Office-based cost management system to audit budget for account.
Requirements:
- 5+ years of leadership experience leading a complex and multi-site team, with janitorial, distribution services, or other service-related industry experience preferred.
- Strong leadership, team building, and coaching skills, with the ability to motivate people, assess and develop employee skills.
- Highly motivated and results-oriented, with strong analytical and decision-making skills.
- Exceptional customer service, excellent oral and verbal communication skills, and a strong continuous improvement mindset.
Measures of Success:
- Meet or exceed net income growth targets, client retention goals, employee retention goals, management development goals, and safety performance standards.
Business Conduct:
- Commit to behaving in compliance with the company's values and Code of Conduct.
- Ensure one's own compliance with the Company's published Operating Standards.
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