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Customer Service Ambassador

2 months ago

Ronkonkoma, New York, United States Sheltair Aviation Full time

**Job Summary**

Sheltair Aviation is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our operations team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

**Key Responsibilities:**

  • Provide top-notch customer service to pilots, passengers, and other stakeholders
  • Assist with fuel orders, online times, and other logistical tasks
  • Communicate effectively with customers via phone, email, and in-person
  • Enter data related to invoicing, payment processing, and fuel records
  • Perform general cleaning and stocking duties in the pilot and passenger area

**Requirements:**

  • High School diploma or GED; Associate's degree preferred
  • 2-4 years of experience in a dynamic, multi-tasking environment
  • Strong interpersonal, communication, organizational, and customer service skills
  • Valid driver's license
  • Proficiency in basic math and Microsoft Office suite
  • Typing speed of at least 40 words per minute
  • Professional appearance

**Equal Employment Opportunity:**

Sheltair Aviation is an equal opportunity employer and administers its Human Resource programs to comply with all applicable anti-discrimination laws. We do not discriminate in employment opportunities or practices on the basis of race, color, creed, sex, national origin, age, disability, or any other characteristic protected by law.