Customer Service Ambassador
1 week ago
Modern Aviation is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to private and corporate aviation clients.
Key Responsibilities- Provide proactive, personalized service to clients, ensuring their needs are met and exceeded.
- Arrange services including hotel, catering, and ground transportation.
- Coordinate aircraft services, such as fuel and hangar storage.
- Input trip data into scheduling software and update customer information in the database as necessary.
- Effectively communicate with clients via various channels, including air-to-ground radio and ground-to-ground radio.
- Educate clients on available services, promotions, and programs.
- Process customer invoices and resolve any issues that may arise.
- Assist passengers and flight crews with our professional Seven Star Service, always offering additional services and exceeding client expectations.
- Build and establish relationships with local service providers, such as hotels, rental car companies, and restaurants.
- Maintain the lobby appearance and ensure that snacks and beverages are stocked.
- Perform flight tracking via online databases to ensure timely services.
- Must be 18 years of age.
- Strong verbal and written communication skills.
- Intermediate knowledge of Microsoft Office products.
- Ability to make fast decisions using judgment consistent with company policies, standard operating procedures, and safety regulations.
- Negotiation and sales skills.
- Reliable multitasking skills.
- Valid driver's license.
- Previous customer service experience.
- Basic knowledge of various aircraft types and servicing.
This role operates in a professional office environment, requiring frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions. The employee may be exposed to moving mechanical parts, wet and/or humid conditions, extreme heat and cold, and occasional loud noise levels.
EEO StatementModern Aviation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws.
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