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Customer Service Representative

1 month ago

Ronkonkoma, New York, United States Qosina Corp. Full time
Job Overview

At Qosina Corp., we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for maintaining strong relationships with our customers and providing exceptional support.

Key Responsibilities:

  • Communicate with customers via email and phone to resolve inquiries and issues
  • Process incoming orders and provide timely updates to customers
  • Collaborate with internal stakeholders to address customer concerns and resolve issues
  • Provide product information and documentation to customers as needed
  • Assist with customer returns and complaints, working closely with internal departments to resolve issues
  • Obtain forecasts from customers to understand their needs and ensure steady supply
  • Work closely with the sales team to offer support and escalate any promising opportunities or issues

Requirements:

  • 2 years of customer service experience or equivalent added college
  • Excellent communication and organizational skills
  • Ability to multi-task and solve problems
  • Experience with CRM and ERP systems preferred

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package