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Customer Service Representative

1 month ago

Ronkonkoma, New York, United States Suffolk Transportation Service, Inc. Full time
Customer Service Representative

Suffolk Transportation Service, Inc. is a family-owned transportation company seeking a skilled Customer Service Representative to join our team. This part-time position is located in Ronkonkoma, NY and reports directly to the Call Center Manager. The call center is open Monday - Saturday 7am - 5pm and Sunday 8am - 4:30pm.

Key Responsibilities:
  • Provide exceptional customer service answering calls in a clear, concise and friendly manner
  • Work cohesively with colleagues to meet the needs of callers
  • Resolve complicated round trips and maintain accuracy in data entry
  • Knowledge of the Long Island, NY geography and ability to map test periodically
  • General office duties as required
Requirements:
  • Reliable transportation
  • Ability to sit for prolonged periods of time
  • Good command of the English language
  • Computer skills: keyboarding
  • Flexible work hours
  • Ability to answer large call volumes with a smile in your voice
  • Strong attention to detail
  • Maintain confidentiality
  • Strong interpersonal skills