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Director of Strategic Partnerships

1 month ago

New York, New York, United States BISCUITS & BATH COMPANIES Full time

At BISCUITS & BATH COMPANIES, we are seeking an experienced Director of Strategic Partnerships to lead our team in building strong relationships with clients and delivering operational excellence.

Job Summary

We are looking for a highly skilled and motivated individual to join our team as a Director of Strategic Partnerships. In this role, you will be responsible for leading the process of building a complete and competent team, developing meaningful needs-based relationships with clients, and delivering operational excellence to all clients.

Key Responsibilities

The successful candidate will be responsible for:

  • Team Building
    • Recruiting, training, and developing associates to ensure a high-performing team
    • Workforce planning to ensure skill development and cross-training
    • Managing associate performance for the long term
    • Building a winning culture consistent with company values
  • Client Relationship Development
    • Understanding clients' wants and needs and delivering services that meet those needs
    • Ensuring responsible promises are made to clients
    • Addressing and problem-solving client concerns in real time
    • Promoting and marketing the business and additional services to clients
  • Operational Excellence
    • Ensuring all services exceed client expectations
    • Maintaining the facility and equipment in working order
    • Ensuring compliance with governing laws and regulations

Performance Metrics

The success of this role will be measured by:

  • Revenue growth
  • Number of strategic clients
  • Net Promoter Score

Qualifications

To be successful in this role, you will need:

  • Bachelor's degree or equivalent combination of training and experience
  • Five years of management experience
  • A passion for service and a love of dogs
  • A high level of self-awareness and willingness to change
  • A demonstrated ability to work effectively as part of a team
  • Excellent verbal and written communication skills
  • The ability to plan at least six months in advance
  • An ability to multi-task
  • High level of attention to detail
  • Proficiency in Microsoft Office Suite and Internet savvy

The estimated salary for this role is $60,000 per year, commensurate with experience. If you are a motivated and experienced professional looking for a new challenge, please apply today.

About Us

BISCUITS & BATH COMPANIES is a leading provider of high-quality services to clients in the Greenwich Village area of New York. We are committed to delivering exceptional results and building strong relationships with our clients.

Why Join Us?

We offer a dynamic and supportive work environment, competitive salary and benefits package, and opportunities for career growth and development.