Senior Account Specialist

1 day ago


Denver, Colorado, United States Cardinal Health Full time
Job Summary

Cardinal Health is seeking a highly skilled Sr. Account Specialist to join our team at the Rocky Mountain Regional VA Medical Center in Aurora, CO. As a key member of our Government Field Service team, you will be responsible for managing the success of our relationship with assigned customers, driving operational excellence, and maximizing customer loyalty.

Key Responsibilities
  • Identify, quantify, and qualify customer pain points, and develop processes to improve the overall customer experience.
  • Act as a customer advocate and liaison between the VA Medical Center and Cardinal Health, working closely with field sales, customer service, implementation, contracts, operations, inventory, and accounts payable/disputes.
  • Drive operational excellence and maximize customer loyalty through process improvement projects, SOP/BDP identification, and replication throughout the customer base.
  • Effectively utilize Lean Six Sigma (LSS) methodologies to coordinate data collection and reporting to support initiatives and basic business needs.
Requirements
  • Bachelor's degree or equivalent experience preferred.
  • 2-4 years of experience in customer relationship management, sales, and operations functions.
  • Strong communication skills and experience with Excel and data mining preferred.
  • Prior government contract or military logistics experience and security clearance preferred.
What We Offer
  • Competitive salary range: $65,000 - $80,000.
  • Bonus eligible: No.
  • Benefits: Medical, dental, and vision coverage, paid time off plan, health savings account (HSA), 401(k) savings plan, access to wages before pay day with myFlexPay, flexible spending accounts (FSAs), short- and long-term disability coverage, work-life resources, paid parental leave, and healthy lifestyle programs.


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