Desktop Support Technician

1 week ago

Texas City, United States Omni Inclusive Full time
Job Description:-
As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
  • Provide customer facing end-user support that includes:
  • Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
  • Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.
  • Perform onsite updates, Configuration changes, or Software installations.
  • Provide onsite technical assistance to End Users.
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
  • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
  • Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
  • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
  • Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
  • Provide On-call support if required outside business hours on a rotational basis.
  • Provide Hand and Feet support for network data and voice devices.
FSO Telecom task:
  • Installation of IP, wireless, Analog and Digital phones ( Avaya , Nortel, Cisco, Siemens, Mitel etc.)
  • Configuration of phones using SOP and Phones movement.
  • Update the inventory of phones, peripherals and system cards( like TDM, digital and CPU cards etc.) to network voice team.
  • Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk
  • Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
  • Update the circuit inventory and vendor details for service provider to network voice team.
  • Coordination with local vendor for ISP , OEM, channel partner and different team
Experience:
  • One to three years of experience in service delivery and End-user hardware and software Configuration troubleshooting.
  • Experience with various desktop systems, operating systems, and diverse technical environments.
  • Excellent customer service orientation and verbal communication skills.
  • Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
  • Ability to install software for and troubleshoot a wide range of applications.
  • Analytical thinking and problem-solving ability.
  • CompTIA A+ certification or equivalent certification
  • Flexible for travelling to remote sites or cluster
  • Provide assistance for network relates issues
  • Should be able to lift weight up to 30 lbs at waist level
  • Update the inventory of phones, peripherals and system cards( like TDM, digital and CPU cards etc.) to network voice team.
  • Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk
  • Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
  • Update the circuit inventory and vendor details for service provider to network voice team.
  • Coordination with local vendor for ISP , OEM, channel partner and different team.

  • Desktop Support Technician

    4 weeks ago

    Texas City, United States Omni Inclusive Full time

    Job Description:- As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Provide customer facing end-user support that includes: Install and Configure desktops, laptops, mobile devices, and associated Peripherals and...

  • Desktop Support Technician

    4 weeks ago

    Jersey City, United States TekwissenGroup Full time

    **Important Notes**: - This is a 12 months W2 contract position and based on the performance there are possible contract extensions and contract to hire possibilities. - Shift start time and end time? 8-5 M-F + afterhours stand-by - This is an onsite position. **Responsibilities**: **Day to Day Work**: - As a Field Engineer 3, you will perform activities...

  • Desktop Support Technician

    4 weeks ago

    Union City, United States Motion Recruitment Full time

    Job Title: Desktop Support TechnicianLocation: Union City CA 94587 United StatesDuration: 3 months Contract To HirePay Range Display: $30/hr.Required Skills & Experience3 years of related desktop and/or deskside support experienceSolid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills,...

  • Desktop Support Technician

    4 weeks ago

    Union City, United States Motion Recruitment Full time

    Our client is looking for a Desktop Support Technician for a 3-month contract in Union City, CA 94587. Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for...

  • Desktop Technician

    7 days ago

    Oklahoma City, United States Western Flyer Xpress Full time

    Job Title: Desktop TechnicianCompany: Western Flyer Express Location: Oklahoma City Overview: We are seeking a skilled Senior Desktop Technician to join our dynamic team. As a crucial member of our IT department, you will be responsible for maintaining and supporting desktop infrastructure and ensuring seamless operations across our locations. This role...

  • Desktop Technician

    1 week ago

    Oklahoma City, United States WESTERN FLYER EXPRESS INC Full time

    Job DescriptionJob DescriptionJob Title: Desktop TechnicianCompany: Western Flyer ExpressLocation: Oklahoma CityOverview: We are seeking a skilled Senior Desktop Technician to join our dynamic team. As a crucial member of our IT department, you will be responsible for maintaining and supporting desktop infrastructure and ensuring seamless operations across...

  • Desktop Technician

    3 days ago

    Oklahoma City, United States Western Flyer Xpress Full time

    Job Title: Desktop TechnicianCompany: Western Flyer Express Location: Oklahoma City Overview: We are seeking a skilled Senior Desktop Technician to join our dynamic team. As a crucial member of our IT department, you will be responsible for maintaining and supporting desktop infrastructure and ensuring seamless operations across our locations. This role...

  • Desktop Support Technician

    2 weeks ago

    Panama City, Florida, United States CereCore Full time

    Classification: ContractContract Length: 3 MonthsLocation: 449 West 23rd Street, P O Box 15309, Panama City, FL Gulf Coast Regional Med Ctr)Job ID: CereCore provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage...

  • Desktop Support Technician

    3 weeks ago

    Panama City, United States CereCore Full time

    Classification: Contract Contract Length: 3 Months Location: 449 West 23rd Street, P O Box 15309, Panama City, FL 32405 (Gulf Coast Regional Med Ctr) Job ID:    CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems...

  • Desktop Support Technician

    2 weeks ago

    Jersey City, New Jersey, United States TekwissenGroup Full time

    Important Notes: This is a 12 months W2 contract position and based on the performance there are possible contract extensions and contract to hire possibilities. Shift start time and end time? 85 M-F + afterhours standby This is an onsite position.Responsibilities:Day to Day Work: As a Field Engineer 3, you will perform activities associated with installing,...

  • Desktop Support Technician

    4 weeks ago

    California City, United States System Edge LLC Full time

    Position: Field Desktop Support Technician Duration: 12+ months Location Details: California City, CA This person will provide technical guidance and support to our business and customers, their hardware, applications, and operating systems. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving...

  • Desktop Support Technician

    2 weeks ago

    California City, California, United States SYSTEM EDGE (USA) L.L.C. Full time

    Position: Field Desktop Support TechnicianDuration: 12+ monthsLocation Details: California City, CAThis person will provide technical guidance and support to our business and customers, their hardware, applications, and operating systems. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving...

  • Desktop Support Technician

    3 days ago

    Kansas City, United States Virtual Full time

     We are hiring a Desktop Support Technician for a healthcare client in Kansas City, MO.  Requirements: 2+ years of experience in a client facing IT Support role  Ability to travel to multiple healthcare clinics within the area Healthcare experience preferred Job Description and Responsibilities:   Providing IT assistance to staff and...

  • Desktop Support Technician

    4 weeks ago

    California City, United States SYSTEM EDGE (USA) L.L.C. Full time

    Position: Field Desktop Support TechnicianDuration: 12+ monthsLocation Details: California City, CAThis person will provide technical guidance and support to our business and customers, their hardware, applications, and operating systems. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving...

  • Desktop Support Technician

    4 weeks ago

    California City, United States SYSTEM EDGE (USA) L.L.C. Full time

    Position: Field Desktop Support TechnicianDuration: 12+ monthsLocation Details: California City, CAThis person will provide technical guidance and support to our business and customers, their hardware, applications, and operating systems. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving...

  • Desktop Support Technician/Field Technician

    3 days ago

    Long Island City, United States Universal Technologies Full time

    UNIVERSAL Technologies is seeking a Desktop Support/Field Technician for an onsite position in Long Island City, NY. Applicants should be prepared for 100% onsite work from day one in Long Island City, NY, and various field offices. This is a W2 role open for Green Cards or Citizens only with comprehensive benefits who must be eligible to work directly for...

  • Senior Desktop Technician

    2 weeks ago

    Oklahoma City, United States WESTERN FLYER EXPRESS INC Full time

    Job DescriptionJob DescriptionJob Title: Senior Desktop TechnicianCompany: Western Flyer ExpressLocation: Oklahoma CityOverview: We are seeking a skilled Senior Desktop Technician to join our dynamic team. As a crucial member of our IT department, you will be responsible for maintaining and supporting desktop infrastructure and ensuring seamless operations...

  • Senior Desktop Technician

    2 weeks ago

    Oklahoma City, United States Western Flyer Xpress Full time

    Job Title: Senior Desktop TechnicianCompany: Western Flyer Express Location: Oklahoma City Overview: We are seeking a skilled Senior Desktop Technician to join our dynamic team. As a crucial member of our IT department, you will be responsible for maintaining and supporting desktop infrastructure and ensuring seamless operations across our locations. This...

  • IT Field Service/Desktop Technician

    4 weeks ago

    Texas City, United States A3 Staffing Solutions Full time

    Job DescriptionJob DescriptionField Service TechnicianMaintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.Responsible for performing on-site servicing and repair of major OEM laptops, desktops, POS, and printers.Familiarity of POS (Point of Sales) systems for Retail stores (Windows based registers)Break/Fix at...

  • Onsite Desktop and Network Support Technician

    2 weeks ago

    Plain City, Ohio, United States Select Sires Inc. Full time

    Job DescriptionJob DescriptionDescription:WHO WE AREBased in Plain City, Ohio, Select Sires Inc. is committed to enhancing the productivity and profitability of dairy and beef producers. Highly fertile semen and genetic consultation are provided by three farmer-owned and -controlled cooperatives domestically, while World Wide Sires, Ltd. delivers...