Field Operations Supervisor

3 weeks ago

Trenton, New Jersey, United States CMC Energy Services Full time
Job Summary

The Field Operations Supervisor is responsible for overseeing the activities of the Field staff at CMC Energy Services. This role involves managing and supervising the team to ensure production goals are achieved and work performed is in compliance with company, client, and utility program procedures and guidelines.

Key Responsibilities
  1. Team Management: Manage, coach, and mentor direct reports to ensure staff is performing effectively and at their highest potential to achieve program and company organizational goals.
  2. Training and Development: Provide mentorship and ongoing trainings for technicians, including team meetings as scheduled by program and address issues and/or concerns.
  3. Operational Goals: Establish and implement operational, production, and energy-saving goals for the team. Make recommendations to improve work performance.
  4. Inventory Management: Responsible for the management of inventory materials as required by location, ensuring staff are properly equipped to complete work in a timely manner.
  5. Site Visits and Audits: Perform site-visits, audits, and inspections as needed and ensure all work is performed in accordance with company and program guidelines.
  6. Dispute Resolution: Responsible for dispute resolution of customer concerns both on-site and remotely while maintaining same or next day business turn around.
  7. Quality Assurance: Act on-site to bring substandard measures and installations up to program standards when possible. Install program measures when needed.
  8. Record Keeping: Supervise the maintenance of accurate records, photos, and proper documentation of all field operation activities including recording and reporting metrics department-wide as needed.
  9. Relationship Building: Maintain relationships with utility representatives and third-party inspectors for field inspections. When necessary, accompany third-party inspectors on on-site visits and mentoring sessions.
  10. Communication: Serve as liaison between audit field staff, quality control department, and customer care center staff.
  11. Industry Trends: Stay current with industry trends and standards.
  12. Program Changes: Disseminate and implement program changes as they occur.
  13. Customer Education: Reinforce customer energy education on-site and ensure customer satisfaction.
  14. Reporting: Produce daily, weekly, and monthly reports as requested.
  15. Data Analysis: Conduct research and analysis of field staff data for use in metric compilation as requested by management.
  16. Safety Programs: Support safety programs and regulations implemented company-wide.
  17. Technical Advancements: Support and implement technical advancements in the field as they become available.
  18. Inventory Management: Manage supplied inventory materials and company-issued equipment.
  19. Compliance: Ensure that work is conducted in compliance with OSHA and company safety procedures.
Requirements
  1. Education: H.S. Diploma or equivalent required. Post-secondary degree preferred.
  2. Experience: 2+ years' prior supervisory experience preferred. 2-4 years energy industry experience preferred.
  3. Certifications: BPI Analyst as required by location and client guidelines. Quality Control Inspector certification as needed by program or client guideline. Other certifications may be required by utility.
  4. Skills: Strong supervision skills to lead, direct, coach, and mentor. Excellent customer service skills. Demonstrated leadership skills necessary. Strong organizational, project management, problem-solving, and prioritization skills necessary. Ability to communicate clearly and effectively, in speech and writing, with customers, staff, managers, supervisors, contractors, and clients. Resourcefulness to meet tight deadlines and flexibility with fluctuating priorities.

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