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Patient Service Representative I
2 months ago
The Louisiana State University School of Medicine is seeking a highly skilled and customer-focused Patient Service Representative to join our team. As a Patient Service Representative, you will be the first point of contact for our valued patients and will provide knowledgeable and friendly service that will ensure our patients have a positive experience with our practice.
Key Responsibilities- Greet patients in a friendly and professional manner
- Schedule patient appointments including new, established, and referral visits.
- Collect patient information such as insurance information, patient history, and contact information.
- Obtain and update patient demographics, insurance, and/or financial information using designated software.
- Answer clinic telephones and respond to patient inquiries.
- Verify insurance coverage and obtain pre-authorization for procedures when needed.
- Collect payments and co-pays.
- Maintain patient confidentiality and adhere to all HIPAA regulations.
- File insurance claims and prepare reports as required.
- Assist in maintaining a clean and organized work environment.
- High school diploma or equivalent
- 1+ year of customer service experience
- At least one year of experience working in a medical environment preferred.
- Excellent communication skills, both verbal and written
- Proficiency with computers and Microsoft Office Suite
- Ability to work in a fast-paced environment
- Ability to handle multiple tasks effectively
- Ability to work in a team environment
- Knowledge of medical terminology
- Knowledge of insurance plans and billing procedures
- Knowledge of HIPAA regulations
- Ability to maintain confidentiality
- Ability to be flexible and adaptable to changing situations
- Ability to handle difficult situations and customer complaints with professionalism and courtesy
