Customer Service Representative

3 weeks ago


New Orleans, Louisiana, United States Precision Door Service Full time

Precision Door Service is seeking a skilled Customer Service Representative to join our team. As a representative, you will act as a liaison between our customers and our team of expert technicians. Your primary responsibility will be to provide accurate and efficient service to our customers, ensuring their satisfaction and loyalty to our brand.

Responsibilities:
  • Resolve product or service problems in a timely and professional manner
  • Manage large volumes of incoming calls and emails
  • Identify and assess customer needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods and tools
  • Handle complaints, provide appropriate solutions, and alternatives within the time limits and follow up to ensure resolution
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers and provide exceptional service
Qualifications:
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma or equivalent
  • Ability to pass a drug screening and a background check

Precision Door Service is a leading provider of residential garage door service, with over 100 locations nationwide. Our professional and certified technicians repair over 1000 garage doors every day, and we also sell and install a wide selection of garage doors and garage door openers. We have been recognized as a top franchise for franchise satisfaction and have received numerous awards for our commitment to excellence.

As a Customer Service Representative at Precision Door Service, you will have the opportunity to work with a dynamic team of professionals who are passionate about delivering exceptional service to our customers. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this position.



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