Patient Access Representative
3 weeks ago
About the Role
We are seeking a highly skilled and compassionate Patient Access Representative to join our team at LCMC Health. As a Patient Access Representative, you will play a vital role in ensuring the smooth registration and admission process for our patients.
Key Responsibilities
- Greet patients, guests, and family members, both on the phone and in person, and schedule appointments with the appropriate provider, location, and time.
- Analyze current patient information to determine or create an account for all patients who present for services, including walk-in, non-scheduled, and emergency services, or activate scheduled accounts that have already been set up.
- Register patients by entering accurate demographic, financial class, insurance information, and revise errors.
- Initiate bed placement, reservation, transfer, and/or discharge based on requests from clinical providers, case management, etc.
- Assist patients with understanding their financial obligations, setting up payment arrangements, completing financial assistance applications, coordinating care with providers, securing grants/resources with external sources, and making appropriate referrals to Parish Medicaid, Medicaid, or Emergency Medicaid.
- Complete the registration and admissions process and ensure all required forms are completed and other paperwork/documents are gathered and accurate.
- Request and document patient demographic, insurance, guarantor, MSP, and PCP/Referring Physician information, validate against current system, and ensure patient/guarantor sign all applicable documentation, such as consents and financial assistance loan application.
- Scan ID, insurance cards, orders, authorization information, etc., to patient's account once the information is validated for accuracy.
- Perform insurance verification by running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe.
- Contact case management and/or provider to assist with appropriate department placement for clinical services.
- Inform patient/guarantor of liability due, including prior balances and estimates for scheduled service, and collect payment if possible or refer to financial counseling as needed. Maximize point-of-service collection, meeting established registration collection goals.
- Provide directions to applicable areas of interest, such as the department where service will be provided, financial counselor, cafeteria, waiting rooms, restrooms, and parking area.
- Schedule and reschedule appointments for patients as needed, identifying open time slots and educating patient/guardian about available options for services.
Requirements
- High School Diploma/GED or appropriate work experience.
About LCMC Health
LCMC Health is a community of healthcare professionals dedicated to providing exceptional care to our patients. We are committed to creating a culture of compassion, empathy, and excellence in everything we do.
Why Join Our Team?
- Deliver healthcare with heart.
- Give people a reason to smile.
- Put a little love in your work.
- Be honest and real, but with compassion.
- Bring some lagniappe into everything you do.
- Forget one-size-fits-all, think one-of-a-kind care.
- See opportunities, not problems - it's all about perspective.
- Cheerlead ideas, differences, and each other.
- Love what makes you, you - because we do.
We Are an Equal Opportunity Employer
LCMC Health is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone feels valued and supported.
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