Patient Access Representative
6 days ago
We are seeking a highly skilled Patient Access Representative to join our team at Ochsner Health. As a Patient Access Representative, you will be responsible for greeting patients and guests in a courteous manner, initiating scheduling appointments, and completing the check-in process. You will also be responsible for obtaining and verifying accurate identification and demographic data for patients' permanent medical records.
Key Responsibilities- Provide excellent customer service to patients, guests, and family members
- Create, activate, and complete patient scheduling, clinic registration, or hospital admission processes
- Gather and input patient/guarantor demographic and financial information
- Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due
- Perform financial analysis of each case and inform patients of financial responsibility
- Balance cash drawers daily, prepare deposit slips, and follow closing cash drawer processes at the end of each shift
- High school diploma or equivalent
- One year of related hospital, clinic, medical office, business services/revenue cycle, front-line registration, financial counseling, banking, hotel retail, and/or customer service-related experience
- Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), or Certification as a Medical Assistant (or other medical specialty-based certification)
- Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), or Certification as a Medical Assistant (or other medical specialty-based certification)
This is a sedentary role that involves sitting most of the time, with occasional walking or standing. The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases.
Ochsner Health is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination based on race, color, creed, religion, pregnancy status, pregnancy-related conditions, national origin, ancestry, mental or physical disability, medical condition, age, veteran status, military status, citizenship status, marital status, familial status, sexual orientation, gender, gender identity or expression, genetic information, political affiliation, unemployment status, or any other characteristic protected under applicable federal, state, or local law.
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