Senior Field Operations Manager

2 weeks ago

Austin, Texas, United States Spectrum Full time
Job Summary

As a Senior Field Operations Manager at Spectrum, you will be responsible for leading a team of professionals to ensure exceptional customer service and efficient execution of field activities in assigned management areas. You will oversee the daily operation of all activities supporting field operations, including installation, service, and line activities, and ensure that work is handled expediently and within Charter specifications.

Key Responsibilities
  • Oversee the management of daily operations, including installation, service, and line activities, to ensure timely and efficient execution.
  • Contribute to the company's strategies for assigned areas through the preparation of business fulfillment plans, budgeting, and forecasting.
  • Provide direction to field management for overall fulfillment of operations, including technical, construction, system maintenance, safety, Field Ops engineering, TQA, and cost controls.
  • Develop and implement work productivity, quality, and overtime standards for all field technicians, ensuring quotas and staffing align with business goals and trended future volume of activity.
  • Direct the implementation of policies and procedures, and enforce government regulations with regard to cable operations and employment laws.
  • Manage complex projects to ensure timely and flawless execution.
  • Review and analyze Field Ops metrics, evaluate variances with managers, and establish appropriate action plans for improvement.
  • Develop and maintain an effective organization through selection, training, and development, compensation, and motivation of staff in assigned systems.
Requirements
  • Ability to read, write, speak, and understand English.
  • Ability to communicate in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
  • Ability to communicate in a public forum.
  • Ability to organize, plan, and implement budgets and business plans.
  • Ability to think beyond own function, considering strategic issues that support overall business.
  • Demonstrates broad, long-term perspective.
  • Ability to work with customers, public officials, and agencies.
  • Ability to direct large units or several complex functions.
  • Ability to contribute to the organization through strategy definition and implementation.
  • Knowledge of cable television products and services.
  • Ability to delegate responsibilities for functional tasks.
  • Knowledge of federal, state, and local franchise and cable regulations.
  • Knowledge of government process at the federal, state, and local levels.
  • Strong analytical and organizational skills.
  • Comprehensive understanding of OSHA rules and regulations, both federal and state.
  • Comprehensive understanding of HFC and IP network operations.
Education and Experience

Bachelor's degree in business or related field, or equivalent. Cable industry experience of 10 years, with 10 years of senior-level management experience in multiple locations, preferably in a cable MSO. Management of annual budget preparation and implementation of 8 years.

Working Conditions

Office environment, with exposure to moderate noise levels. Travel as required.

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