Metrology Field Applications Specialist
4 weeks ago
We are seeking a highly skilled Applications Engineer to join our Dimensional Metrology Team at Lumentum Operations. As a key member of our team, you will provide technical expertise and support for our products and solutions, working closely with customers to understand their needs and ensure the successful implementation and optimization of our offerings.
Key Responsibilities- Provide technical support to customers, addressing inquiries and resolving issues related to our products and solutions.
- Troubleshoot and diagnose technical problems, offering timely and effective solutions.
- Collaborate with the engineering team to identify and address product issues and improvements.
- Work closely with customers, Sales Team and Product Team to understand Customers' technical requirements and provide tailored solutions.
- Conduct product demonstrations, presentations, and training sessions for customers and partners.
- Assist customers with the implementation and integration of our products into their systems.
- Develop and maintain technical documentation, including user manuals, installation guides, and FAQs.
- Provide on-site and remote support during the installation and deployment phases.
- Bachelor's degree in Engineering, Physics, or a related field.
- 5+ years of experience in a technical support or applications engineering role.
- Strong technical knowledge of Dimensional Metrology in a manufacturing environment.
- Strong communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences.
- Ability to work independently and as part of a team, managing multiple priorities in a fast-paced environment.
We value our talented employees and strive to help one of our associates grow professionally before recruiting new talent to our open positions. We offer a competitive total compensation package, which may include annual bonus, commission for certain sales roles, equity, and health and welfare benefits.
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