Customer Service Representative

9 hours ago


Helena, Montana, United States State of Montana Full time

The State of Montana is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This role is part of the Education and Communications Bureau and is responsible for providing exceptional service to retirement plan members and employers.

Key Responsibilities:

  • Answering questions and providing information related to member accounts, benefit estimates, and plan choice elections
  • Assisting individuals through active listening and problem resolution
  • Researching and analyzing applicable retirement laws, statutes, rules, and procedures
  • Protecting confidential information and maintaining a positive attitude
  • Operating a personal computer and various office equipment
  • Communicating effectively both verbally and in writing

Requirements:

  • Two years of post-secondary education in business or a closely related field
  • One year directly related work experience
  • Alternate combinations of education and experience will be considered on a case-by-case basis

What We Offer:

  • Work/life balance
  • Health coverage
  • Retirement plans
  • Paid vacation, sick leave, and holidays
  • And more...

Public Service Loan Forgiveness (PSLF): Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF. Learn more and see if you may qualify.

Important Information:

  • This position requires the successful completion of a criminal background check.
  • This position is posted until filled.
  • Only online applications are accepted.


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