Customer Service Representative
4 weeks ago
At Jason Giambi State Farm Insurance, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintaining knowledge of our products, and answering any questions our clients may have.
While insurance industry experience is not required, it would be beneficial in understanding our customers' needs. We offer a comprehensive benefits package, including annual base salary, commission, bonus opportunities, dental insurance, life insurance, career growth opportunities, and a mon-fri schedule.
Key Responsibilities:
- Process customer policy change requests.
- Secure all trailing documents from customers.
- Handle all incoming claim calls from customers.
- Complete evidence of insurance requests.
- Take premium payments from customers.
- Thoroughly understand and follow all underwriting, rating, and compliance requirements.
Requirements:
- Possess an upbeat, positive, and enthusiastic attitude.
- Proficiency to multi-task, follow-thru, and follow-up.
- Excellent communication and interpersonal skills.
- Ability to multi-task.
- Great customer service skills.
- Problem-solving capabilities.
- Property and casualty insurance license is required.
- Life and health insurance license required.
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