Customer Success Manager

3 weeks ago


New York, New York, United States PayPal Full time
Job Description:

As a Customer Success Manager at PayPal, you will be responsible for building and maintaining strategic relationships with key leaders in merchant organizations. Your primary goal will be to uncover and address servicing roadblocks, mitigate escalations, and identify new and cross-sell/upsell opportunities for PayPal, working closely in partnership with Sales.

Key Responsibilities:
  • Manage customer relationships with merchants whose potential value exceeds their current value to PayPal.
  • Drive adoption of new integrations, conduct regular outbound contact to deliver merchant education and best-practice sharing, and proactively review merchants' operating environments, including competitive threats on the account.
  • Proactively deliver value to merchants through ongoing use and optimization of existing products, advocate for merchant with internal teams, and manage existing portfolio growth by reviewing merchant operating model and identifying expansion opportunities.
  • Address servicing roadblocks, provide reactive servicing for production outages, refund approvals, brand risk product escalations, chargeback adjudications, etc., and manage cross-functional teams to execute servicing needs.

Requirements:
  • Minimum 7 years of customer success or account servicing experience with complex, enterprise solutions to Fortune 1000 companies; 10+ years preferred.
  • Multi-year track record of over-achievement.
  • Proven track record of successfully managing multiple customers, developing opportunities, and exceeding new business targets.
  • Proven consultative sales abilities and proven ability to work well in a matrix environment, collaborating across multiple departments and influencing all levels within an organization.

What We Offer:
  • Competitive salary and bonus structure.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.

How to Apply:
Click here to submit your application.

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