Event Hospitality Coordinator

2 weeks ago

Forest Falls, United States Forest Home Full time
Job Overview

Compensation: $254 per weekend

POSITION SUMMARY:

The role of the Guest Conference Host is pivotal in delivering outstanding service to guests, acting as a bridge between the guest group and the operational team at Forest Home. This position requires the host to reside on-site during events, including overnight stays, to assist groups with information, resolve issues, ensure safety, and enhance the overall guest experience.

EMPLOYMENT STATUS: Non-Exempt

KEY RESPONSIBILITIES:

  • Deliver exceptional hospitality to guest groups throughout their stay.
  • Facilitate check-in processes and ensure all necessary documentation is completed.
  • Provide spiritual support to group leaders during events.
  • Serve as the main point of contact for group leaders and participants during retreats.
  • Communicate important announcements and safety protocols to attendees.
  • Assist operational staff as required.
  • Oversee the check-out process for all guest groups.
  • Gather and relay detailed feedback regarding events to the Reservations department.
  • Perform light cleaning duties as needed while serving guests.
  • Maintain communication during the week for follow-up after events.
  • Execute additional tasks as assigned by leadership.

EDUCATION AND EXPERIENCE:

  • High School Diploma or equivalent is required.
  • Must be at least 18 years old.
  • Experience in hospitality or customer service is preferred.

QUALIFICATIONS: The following qualifications are essential for successful performance in this role:

  • Commitment to uphold the Mission, Vision, and Core Values of Forest Home.
  • Ability to create a welcoming atmosphere through professional conduct and appearance.
  • Willingness to provide spiritual support and prayer for individuals.
  • Active participation in staff spiritual life activities.
  • Flexibility to perform a variety of tasks as needed.
  • Possession of a signed statement of faith.
  • Consistent and punctual attendance.
  • Strong interpersonal skills to engage with diverse individuals graciously.
  • Ability to work a flexible schedule, including weekends.
  • Capability to reside on-site during conferences.
  • Self-motivated and proactive.
  • Excellent customer service skills.
  • Integrity in service delivery.
  • Proficiency in streamlining processes as necessary.
  • Strong verbal and written communication abilities.
  • Capacity to produce high-quality work and meet project deadlines.
  • Ability to collaborate effectively within various team settings.
  • A servant-hearted and Christ-like demeanor.

SUPERVISORY RESPONSIBILITIES: This position does not include supervisory duties.

PHYSICAL REQUIREMENTS: The physical demands of this role include regular standing, walking, and sitting. Mild physical labor may be required, including lifting, pushing, or pulling objects over 20 pounds. Visual acuity is necessary for reading and communication.

WORK ENVIRONMENT: The work environment may involve moderate exposure to unusual elements such as extreme temperatures, dust, and noise levels that can vary.

EQUAL EMPLOYMENT OPPORTUNITY: Forest Home is committed to a policy of non-discrimination in employment based on race, color, national origin, sex, age, or disability, as mandated by applicable laws.

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