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Event Hospitality Coordinator

2 months ago

Forest Falls, United States Forest Home Full time
Job Overview

Compensation: $254 per weekend

POSITION SUMMARY:

The role involves providing outstanding service to guests, acting as a bridge between the guest group and the operational team at Forest Home. Hosts will reside on-site during events, including overnight stays, assisting groups with information, resolving issues, ensuring safety, and delivering an exceptional guest experience.

EMPLOYMENT STATUS: Non-Exempt

KEY RESPONSIBILITIES:

  • Deliver unparalleled hospitality to guest groups throughout their stay.
  • Facilitate check-in processes and ensure all necessary documentation is collected.
  • Offer spiritual support to group leaders during events.
  • Serve as the main point of contact for group leaders and attendees during retreats.
  • Communicate announcements and safety protocols to leaders and attendees.
  • Assist operational staff as required.
  • Manage the checkout process for all guest groups.
  • Provide comprehensive feedback on events to the Reservations department.
  • Perform light cleaning duties as needed while serving guests.
  • Remain available for follow-up communication during the week post-event.
  • Carry out additional tasks as assigned by leadership.

EDUCATION AND EXPERIENCE:

  • High School Diploma or equivalent is required.
  • Must be at least 18 years old.
  • Experience in hospitality or customer service is preferred.

QUALIFICATIONS: The following qualifications are essential for success in this role:

  • Commitment to uphold the Mission, Vision, and Core Values of Forest Home.
  • Ability to create a welcoming atmosphere through professional conduct and appearance.
  • Capacity to provide spiritual support and prayer for individuals in person and over the phone.
  • Active participation in staff spiritual life activities.
  • Flexibility to undertake a variety of tasks.
  • Possession of a signed statement of faith.
  • Consistent and punctual attendance.
  • Ability to engage with diverse individuals in a respectful manner.
  • Willingness to work a flexible schedule, including weekends.
  • Capability to reside on-site during conferences.
  • Self-motivated and proactive.
  • Exceptional customer service skills.
  • Integrity in service delivery.
  • Proficiency in streamlining processes through relevant skills.
  • Strong verbal and written communication abilities.
  • Dedication to producing high-quality work and completing assigned projects.
  • Ability to collaborate effectively in various team settings.
  • A servant-hearted approach and a Christ-like demeanor.

SUPERVISORY ROLE: This position does not include supervisory responsibilities.

PHYSICAL REQUIREMENTS: The physical demands for this role include regular standing, walking, and sitting. Mild physical tasks may involve lifting, pushing, or pulling objects over 20 pounds. Visual acuity is necessary for reading and communication.

WORK ENVIRONMENT: The work environment may expose employees to unusual elements such as extreme temperatures, dust, and moderate noise levels.

FOREST HOME EMPLOYMENT POLICY: This job description does not limit management's rights to assign or reassign duties and responsibilities as needed. All employment terms and conditions are subject to the Forest Home Employee Handbook.

EQUAL EMPLOYMENT OPPORTUNITY: Forest Home is committed to providing equal employment opportunities without discrimination based on race, color, national origin, sex, age, or disability, in accordance with applicable laws.