Restaurant Operations Manager

3 days ago


Wellesley, Massachusetts, United States SWRG INC Full time
Job Summary

As a Restaurant Operations Manager at SWRG INC, you will be responsible for managing and directing the work of a FOH service department. This includes hiring, scheduling, assigning and directing work, training, coaching, counseling, and disciplining team members. You will also be responsible for conducting regular meetings, ensuring proper education and certification for staff, and resolving employee complaints.

Key Responsibilities
  • Manage and direct the work of a FOH service department
  • Hire, schedule, and assign work to team members
  • Train, coach, counsel, and discipline team members as needed
  • Conduct regular meetings and ensure proper education and certification for staff
  • Resolve employee complaints and issues
  • Exercising discretion and independent judgment with respect to the FOH department and other areas as assigned
Requirements
  • Hospitality degree preferred; high school diploma required
  • Prior work experience in a restaurant or hospitality position required
  • ServSafe Food and Alcohol Certification required
Work Environment

Restaurants are generally open 7 days a week; 365 days per year. You must be able to exert fast-paced mobility for the entire shift and have a good sense of balance. You will be required to lift, bend, kneel, stoop, and wipe. You must be able to frequently lift and carry food, beverage, and other items weighing up to 50 pounds. You must be able to navigate stairs and interact verbally and listen attentively to guests, co-workers, and supervisors.



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