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Operational Assurance Manager

2 months ago

Wellesley, Massachusetts, United States Needham Bank Full time

Job Summary

The Operational Assurance Manager will play a critical role in executing quality assurance reviews to provide oversight and monitoring of high-risk activities, including due diligence for high-risk customers, Bank Secrecy Act/Anti-Money Laundering (BSA/AML), and cannabis banking.

This position reports to the Director of ERM and is responsible for creating and managing a program to continuously monitor high-risk areas to ensure compliance with regulations and internal policies and procedures.

Key Responsibilities

  • Oversee the quality control process for high-risk customer onboarding and continued monitoring, ensuring that business lines have collected all required documentation, properly assessed the risks associated with the customer, and that the customer is within risk appetite.
  • Develop and maintain standards and frameworks to identify and mitigate operational risks within high-risk areas, collaborating with other assurance work as needed.
  • Conduct targeted reviews of high-risk areas to assess compliance with regulatory requirements and internal policies and procedures.
  • Provide detailed reports on findings and recommendations to business line management.
  • Develop executive-level reporting to inform Senior Management and the Board on the results of monitoring and improvements needed.
  • Collaborate with key stakeholders on the Risk & Compliance team to ensure sound risk management practices.
  • Stay abreast of key regulatory changes and industry best practices, recommending enhancements to Company practices.
  • Lead and mentor a team of assurance analysts, providing guidance, training, oversight of work, and performance feedback.

Requirements

  • Highly-motivated and driven professional who can handle multiple, cross-functional tasks, adapt to change, and work well with all levels of management in a dynamic and fast-paced environment.
  • Deep knowledge in banking, BSA/AML standards, and/or auditing practices.
  • Strong management and leadership skills.
  • Customer service oriented and problem-solving skills.
  • Demonstrated analytical skills with strong attention to detail, accuracy, and completeness.
  • Superior written and verbal communication skills, with the ability to influence others and drive change.
  • Strong computer and technical skills and the ability to quickly learn and apply new technology.
  • Proficient with the Microsoft Office suite (including Word, Excel, PowerPoint, and Visio).
  • Demonstrates and promotes high ethical standards and behaviors.
  • Maintains a professional manner at all times.
  • Exhibits a culture of teamwork, transparency, and collaboration.
  • Ability to demonstrate Needham Bank's Core Values.

Education and Experience

  • Minimum 5+ years' experience in a risk, audit, BSA, or quality assurance function; experience in financial institutions or a regulatory background considered a strong plus.
  • Proven management & leadership skills.
  • Minimum education requirement: Bachelor's degree.
  • Professional certification (CIA, CAMS, CRMA, CERP, CBA, CRMP, CPA) or desire to pursue certification preferred.

Working Conditions/Physical Demands

  • Normal business office environment.

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee, including fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.