Customer Service Specialist 2
2 days ago
We are seeking a highly skilled and customer-focused Customer Service Specialist 2 to join our team at the Department of Social and Health Services (DSHS) in Tacoma, WA. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving complaints and inquiries, and working collaboratively with internal staff and external partners.
Key Responsibilities- Provide exceptional customer service to clients, responding to inquiries, resolving complaints, and addressing concerns in a timely and professional manner.
- Act as a liaison between clients and internal staff, ensuring seamless communication and resolution of issues.
- Work collaboratively with cross-functional teams to achieve customer service goals and objectives.
- Develop and maintain knowledge of DSHS programs and services, ensuring accurate and up-to-date information is provided to clients.
- Utilize technology, including electronic records management tools, to manage customer information and resolve issues efficiently.
- Associate's degree and two years of clerical experience providing assistance to customers, or equivalent combination of education and experience.
- Strong communication and interpersonal skills, with ability to work effectively with diverse populations.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Proficiency in Microsoft Office and other software applications, with ability to learn new systems and technologies.
- Strong problem-solving and analytical skills, with ability to think critically and make sound decisions.
As a Customer Service Specialist 2 with DSHS, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We offer a dynamic and supportive work environment, with a focus on employee well-being and work-life balance.
Join our team and contribute to the delivery of exceptional customer service to our clients. Apply today and take the first step towards a rewarding career with DSHS
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