Customer Service Representative

2 days ago

Tacoma, Washington, United States Stella-Jones Full time
Job Title: Customer Service Representative

Stella-Jones is a leading producer of industrial pressure-treated wood products, serving the vital infrastructure needs of North America. We are seeking a highly skilled Customer Service Representative to join our team.

Job Summary:

The Customer Service Representative will provide exceptional customer service to our utility company customers, working collaboratively with the Sales team to support quotes, scheduling, and order entry. This role will be responsible for managing quoted customers, prioritizing tasks, and communicating with cross-functional teams.

Key Responsibilities:
  • Manage quoted customers for assigned regions
  • Prioritize incoming emails and tasks to meet deadlines
  • Communicate pertinent information with cross-functional teams and supervisor as required
  • Maintain basic pricing trends within assigned regions
  • Work with Sales Support Specialist for Master Data requests
  • Communicate with customers primarily via phone and email
  • Assist with special projects as needed
Requirements:
  • One or more years of customer service related experience required; three or more years preferred
  • B2B customer service experience within the wood products industry, another industrial/manufactured products industry, or the utilities industry a plus
  • Proficiency in Microsoft Office (including Excel) required
  • SAP (or other ERP system) experience a plus
What We Offer:
  • Competitive starting hourly wage: $20 to $27 an hour
  • Annual profit-sharing bonus program
  • 401(k) savings plan with generous Company match
  • Comprehensive total benefits package
  • Several company-paid benefits, including dental and vision coverage, life insurance, and long-term disability coverage
  • Access to a robust employee assistance program
  • 2 weeks paid vacation and 9 holidays
  • Career advancement opportunities
  • Ability to purchase Company stock

Stella-Jones is an Equal Opportunity Employer/Veterans/Disabled.

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