Customer Solutions Specialist

3 weeks ago

Tacoma, Washington, United States Praxair Full time
Customer Solutions Specialist

Linde Gas & Equipment Inc. is seeking a skilled Customer Solutions Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our valued customers.

Key Responsibilities:
  • Maintain ongoing relationships with regional customers and sales staff by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues.
  • Process sales orders and order changes, and confirm shipment/delivery dates and cancellations.
  • Provide specialty gas/supplies sales and support to customers, other Customer Solutions Specialists, and our outside sales team.
  • Use business software systems to retrieve customer information, verify inventory levels, and process orders.
  • Verify customer credit status and complete necessary paperwork to issue credits or debits.
  • Provide quotes and assistance to sales force and management within set parameters.
  • Suggest additional and/or alternative products and services to meet customer needs, following established pricing guidelines.
  • Provide customers with informational materials such as sales brochures, marketing flyers, etc.
  • Responsible for phone inquiries for service calls and part orders.
  • Build and maintain effective working relationships with all internal Linde customers.
  • Perform at a high level to meet call center performance metrics.
  • Outsource products and goods from internal and external locations.
Requirements:
  • High School Diploma required, college or equivalent experience preferred.
  • Minimum of 2-4 years of customer service or in-store sales experience required.
  • Prior industry experience, including knowledge of current company products (hardgoods and welding supplies, industrial gas, specialty gas, and medical gas), required.
  • Hands-on experience in Specialty Gas/Hydrocarbon industries, required.
  • Strong computer skills, including Microsoft applications and Lotus Notes.
  • Excellent verbal and written communications skills.
  • Proficiency in computer systems and computer applications.
  • Strong verbal and written communication skills.
  • Demonstrated ability to work independently and be self-motivated.
  • Ability to work flexible hours.

Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies, and services that are making our customers more successful and helping to sustain and protect our planet.

The company serves a variety of end markets, including chemicals & refining, food & beverage, electronics, healthcare, manufacturing, and primary metals. Linde's industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels, and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements, and emissions reductions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

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